Firstsource

Collection Representative

Firstsource  •  Onsite  •  1 hour ago
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Job Description

About Firstsource

Firstsource Mexico is a call center that specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

This offer is a Collections campaign. You must find yourself comfortable calling customers to collect debt, negotiate payment arrangements, know how to use promises to pay, etc.

This is an on-site position. We are located across El Caballito.

What We're Offering:

  • Competitive Base Salary
  • Attendance and Performance Bonus: Up to $3,000 Mexican Pesos for being on time and committed.
  • Grocery Vouchers Card: $1,600 Pesos monthly
  • Comprehensive Law Benefits: IMSS, Vacations, 12 days of vacation days, Aguinaldo
  • Life Insurance
  • Birthday Off: Celebrate your special day
  • 2 Days Off
  • Access to our cereal and fruit bar for breakfast
  • TotalPass (gym membership discounts)

Schedule

  • 8.5 working hours a day
  • 5 working days a week

As a Collections Representative, you need:

  • Experience in negotiating debt payments
  • Basic Excel needs is a MUST
  • Comfortability making outbound calls for collecting debt
  • Ability to collect full debt or portion of the debt on the phone
  • Basic knowledge on what "payment arrangements" and "promises to pay" are
  • You need strong skills in "probing questions", investigations skills and active listening
  • If you do not have experience in collections, a Finance background and strong call center customer service experience is a plus.
Firstsource

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities.

We combine more than 25 years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations.

Our inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. This is our Intelligence That Operates promise, powered by Kairos, the operating system that makes it real.

We unify consulting, implementation, and operations into a single full-stack engagement and underwrite outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries.

Our Firstsourcers are driven to Make It Happen for more than 200 leading global brands, including several Fortune 500 and FTSE 100 companies, across operations in the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2001
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