Mashreq

Collection Officer.Retail Collections Egypt.Credit Management Group

Mashreq  •  Arab Republic of Egypt (Onsite)  •  12 hours ago
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Job Description

  • Target Achievement & Strategy
  • Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions
  • Develop effective collection strategies for different account segments.
  • Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.
  • Monitor attrition and shrinkage; implement retention and contingency plans.
  • Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements
  • Reporting & Analytics
  • Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.
  • Deliver regular operational reports, root cause analyses, and improvement plans.
  • Compliance, Audit & Documentation
  • Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.
  • Process & Operational Excellence
  • Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.
  • Share knowledge and best practices with cross-functional teams.
Mashreq

About Mashreq

Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.

Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Dubai, AE
Year Founded
1967
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