Job Description

Job Summary**

Responsible for managing and recovering outstanding debts from customers while maintaining positive customer relationships.

Job Responsibilities**

• Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts.
• Analyze customer financial situations to determine appropriate repayment solutions.
• Maintain accurate records of collection activities, customer communications, and payment statuses.
• Resolve customer disputes and address inquiries regarding their accounts.
• Adhere to all company policies, procedures, and legal regulations related to debt collection.
• Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues.
• Identify and report potential fraud or unusual account activity.
• Meet or exceed individual and team collection targets.

Job Qualifications**

• Bachelor's degree in Business, Finance, or a related field preferred.
• Proven experience in a collections role, preferably in a fast-paced environment.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of relevant debt collection laws and regulations.
• Ability to handle difficult conversations professionally and empathetically.