Job Description

As the Collection Manager, you will play a vital role in driving the success of our Two Wheeler Finance business. Your primary responsibility will be to oversee and optimize the collection process, ensuring timely and efficient recovery of loan payments. You will lead a team of collection executives, providing guidance, training, and performance management to ensure high productivity and excellent customer service. Additionally, you will collaborate with other departments to develop and implement effective collection strategies, ensuring compliance with regulatory requirements and maintaining a positive brand image.

• Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.
• Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.
• Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.
• Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.
• Monitor and analyze collection performance, identifying trends and areas for improvement.
• Build and maintain strong relationships with customers, ensuring a positive and professional brand image.
• Handle customer inquiries and complaints, providing timely and accurate resolutions.
• Stay updated with industry trends and best practices in collection management.
• Prepare and present regular reports on collection performance to senior management.
• Ensure compliance with data privacy and security regulations.

• A bachelor's degree in business, finance, or a related field is preferred.
• Minimum 5 years of experience in collection management, with a strong understanding of the two-wheeler finance industry.
• Proven leadership and management skills, with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Proficiency in using collection management software and MS Office tools.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with regulatory requirements and compliance standards in the finance industry.
• Willingness to stay updated with industry trends and best practices.
• A proactive and results-driven approach to work.