This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Core Responsibilities:
o Ensure to manage assigned portfolio to achieve expected resolution
o Ensure trail/feedback needs to be update in system and report to respective stakeholders
o Ensure NPA reversals and Write off recoveries should be resolve through personal visits
o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions..
o Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
o Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern
o Drive resolution through personal visits to achieve set target.
o Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
o Ensure Collection and deposition of customer’s payment in respective accounts within timeline.
o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
o Collaborate with X team members and other functions.
o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company
Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.
Graduate
Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand.
As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.
