Job Description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

About this job

The role is responsible for overseeing collection operations, monitoring staff performance, and ensuring productivity targets are met. This includes setting AR targets, analyzing results, designing action plans, and implementing strategies to improve efficiency. The position also involves managing incentive programs, reviewing call recordings, coordinating with outsourcing agencies, and introducing new payment solutions to enhance customer experience.

What you'll do

• Monitor staff performance based on Number of calls per day, Collection rate or productivity and Staff responsibility
• Assigning AR target to collection staff
• Closely monitor each AR result by comparing day by day with previous month and variance
• Design an action plan to respond to current situation
• Random review call recording of collection staff
• Design a tiered incentive where eligibility is based on surpassing prior performance
• Analyze follow-up results and find out solutions to improve productivity
• Implement new payment gateway as 2 phases for new and existing customers
• Find out 2 outsource agencies to replace the old one (Business Online Pcl.)
• Design commission for their performance with defined commission structures

What you'll bring

• Bachelor’s degree in business administration, Finance, or related field.
• Minimum 5 years in collections, credit control, or performance management.
• Strong analytical and problem-solving skills.
• Proficiency in monitoring KPIs and designing performance improvement plans.
• Excellent communication and negotiation abilities.
• Ability to manage outsourcing partners and implement new systems.
• Good in English (and/or country’s local language) is mandatory both spoken and written.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.