Job Description

Job Summary**

We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships.

Job Responsibilities**

• Contact customers with overdue accounts via phone, email, and mail to secure payments.
• Negotiate payment arrangements and plans based on company policies and customer financial situations.
• Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system.
• Investigate and resolve billing discrepancies, customer complaints, and payment issues.
• Identify and escalate complex collection cases or potential legal actions to management.
• Collaborate with sales, customer service, and finance departments to optimize collection processes.
• Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct.
• Prepare and submit regular reports on collection performance and outstanding balances.
• Assist in developing and implementing strategies to improve collection rates and reduce bad debt.

Job Qualifications**

• High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred.
• Proven experience in collections, customer service, or a related financial role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong attention to detail and accuracy in record-keeping.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• Knowledge of collection laws and regulations is an advantage.
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills and a results-oriented approach.