DrinkPrime

Collection Coordinator

DrinkPrime  •  Bengaluru, IN (Onsite)  •  6 days ago
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Job Description

Collection Coordinator

Our Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a dynamic and fast-paced environment, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently.

What will you be doing?

  • Connect with customers regarding pending payments and overdue accounts
  • Follow up regularly through calls, emails, chats, and field visits to ensure timely collections
  • Visit customer locations for payment collection and issue resolution, whenever required
  • Understand customer concerns related to payments and provide appropriate resolutions or support
  • Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups
  • Coordinate with internal teams to resolve billing or payment-related discrepancies
  • Ensure adherence to collection processes, company policies, and compliance standards
  • Deliver a positive customer experience while achieving collection targets and KPIs
  • Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives
DrinkPrime

About DrinkPrime

About DrinkPrime

At DrinkPrime, we started with a personal challenge: How can we ensure access to clean, safe, and healthy drinking water?

As we delved deeper, we discovered that this issue extended far beyond us. Most of the water delivered in plastic cans is not fit for drinking, and less than 5% of Indians own a water purifier. What began as a personal problem soon turned into a mission to help millions of people across India access safe drinking water.

Founded seven years ago, DrinkPrime has grown from a simple idea to a trusted solution for over 3 lakh households across 9 cities in India. Our smart, tech-enabled water purifiers are designed to address the water quality challenges unique to Indian households, providing affordable and reliable access to safe drinking water.

At DrinkPrime, we are committed to making safe drinking water accessible for all. Join us in our mission to transform how people experience clean water.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Bangalore, IN
Year Founded
2016
Website
drinkprime.in
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