Job Description

Locations: United States

Categories: Engineering

Req ID: 7825

About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity

Ellucian is seeking a talented Colleague Technical Consultant to join our Product Modernization team delivering Technical Modernizations to Colleague customers. In this role, you will work closely with higher education clients, collaborating with DevOps Engineers and project managers, and working independently to support the migration of Colleague customers to our SaaS solution(s) using our agentic migration tooling. You will bring a strong blend of application development expertise and technical skills to help institutions and our engineering teams accomplish modernize their campuses. As colleges and universities embrace cloud and SaaS technologies to drive student success, you will play a critical role in guiding customers through their transformation and supporting the successful adoption of Ellucian solutions and our internal tooling.

Where you will make an impact

• Work directly with a team of DevOps Engineers to provide concise feedback on agentic migration tooling and scripts
• Support project managers in providing guidance to customers to maintain open communication and deliver professional technical consulting services.
• Provide guidance and assistance with the conversion of client legacy data to Colleague.
• Promote customer use of Ellucian resources such as the Solution Center, product documentation, and Communities.
• Contribute to successful outcomes measured through customer satisfaction, project achievement, and improving time to value (time to go-live)

What you will bring

• 3 + years of relevant experience working in a customer-facing role within a Colleague software environment, with demonstrated expertise in Colleague solutions.
• Experience providing programming, analysis, and end-user support for Colleague.
• Experience with packaging and installation of software updates.
• Ability to work effectively in a team-oriented project environment.
• Ability to take ownership of assigned tasks and responsibilities.
• Ability to manage and track multiple projects.
• Ability to use customer support resources to research and resolve issues.
• Strong problem-solving skills.
• Effective communication, training, and presentation skills.
• Strong prioritization skills with the ability to manage activities based on business impact.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of UniBasic.
• Knowledge of UniQuery.
• Knowledge of Evision.
• Knowledge of Colleague Electronic File Transfers (ELF).
• Basic SQL skills.
• Understanding of data import and export concepts.
• Understanding of basic system administration.

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities
• LinkedIn Learning

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