Job Description

Recruiter:Anuradha Saldi

Hiring Manager:Aditya Jaiswal

Career Grade:F

Internal Closing Date:24 June 2026

Language Proficiency : Brazilian Portuguese ( B2 level certification or equivalent MUST)

Timings : 3 Pm to 12 am

About the role

The HR Operations Advisor 3 supports day-to-day HR operational activities, ensuring a seamless end-to-end colleague experience from hire to retire, while effectively collaborating with stakeholders and keeping all relevant teams informed.

• Language proficiency in Brazilian Portuguese (B2 level certification or equivalent preferred).

What you will be doing (Role Accountabilities)

• Take ownership of requests and collaborate across teams to resolve them.
• Set clear expectations and be accountable for agreed outcomes.
• Provide clear, accurate, and compliant HR guidance to employees and managers.
• Deliver a consistent and positive customer experience, with a focus on first-contact resolution.
• Follow security policies and understand roles and responsibilities.
• Recognize and report security incidents promptly.
• Own queries end-to-end and meet SLA and performance targets.
• Apply strong knowledge of HR policies and practices in daily work.
• Work in line with HR Services’ vision and values.
• Support onboarding by guiding and mentoring new team members.
• Identify and drive continuous improvement opportunities.
• Support change initiatives and help ensure successful adoption.
• Investigate service issues, identify root causes, and implement fixes.
• Collaborate effectively and contribute as an active team member.
• Interpret policies and apply them appropriately.
• Make informed decisions within defined responsibilities.

• Provide support beyond core responsibilities when required.

• Respond promptly to ad hoc HR queries and requests.

What you’ll need to succeed (Skills & Experience)

Skills

• Strong understanding of compliance requirements and ability to follow them consistently.
• Ability to analyse data and use insights to support decisions.
• Clear and effective communication, both written and verbal.
• Ability to track performance using key metrics and take timely action.
• Problem-solving skills with a focus on resolving issues end-to-end.
• Ability to adapt to change and support others through transitions.
• Effective performance management through feedback and coaching.
• Continuous improvement mindset to enhance processes and services.
• Strong collaboration and stakeholder engagement skills.
• Ability to interpret and apply HR policies in practical situations.
• Confident and sound decision-making within role responsibilities.
• Proficiency in Microsoft Office applications.
• Good understanding of HR operations and service delivery.
• Growth mindset with a willingness to learn and improve.
• Adaptability and openness to new ways of working.
• Inclusive approach and ability to work effectively as part of a team.
• Strong interpersonal skills to build positive working relationships.

Experience

• Experience working in HR operations or a shared services environment.
• Experience managing stakeholders and working across teams.
• Exposure to process improvement and efficiency initiatives.
• Experience supporting or implementing process or organisational changes.
• Experience working with performance metrics and service targets.
• Experience in policy development or contributing to policy updates (preferred).
• Exposure to project or programme coordination (preferred).
• Experience supporting onboarding or mentoring team members (preferred).
• Language proficiency in Portuguese (B2 level certification or equivalent preferred).
• Experience promoting and supporting a shared services model.

BT Group’s Behaviours

Customer First

Prioritize customer needs in every decision and action.

Challengers

Challenge the status quo and bring innovative ideas to life.

Committed

Own outcomes and deliver with integrity.

Clear

Communicate openly and simply, ensuring alignment.

Connected

Collaborate across teams to achieve shared goals.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.