Job Description

About the Business Unit

The Colleague Experience Group (CEG) – our Human Resources function – is focused on delivering the best colleague experience to fuel growth. We are transforming colleague onboarding into a seamless, integrated, and personalized experience.

New to Blue is our global colleague onboarding program, supporting colleagues as they join American Express or transition into new roles. We are reimagining New to Blue into a connected, scalable experience that brings together enterprise, business unit, and role learning, enabling colleagues to become effective, confident, and productive as quickly as possible.

About the Role

You will play a key role in shaping how New to Blue operates end-to-end, connecting processes, systems, and stakeholders into a single, integrated experience.

This role focuses on defining how different components come together across CEG, business units, and platforms. You will map current and future-state processes, identify opportunities to simplify and standardize, and ensure activities connect seamlessly across systems.

Working closely with stakeholders and product partners, you will translate business needs into clear requirements and user stories, helping to shape solutions that enable a scalable, connected experience.

• Map and design end-to-end processes across regions, roles, and systems to create a consistent experience
• Identify opportunities to simplify, standardize, and automate processes to improve scalability and reduce manual effort
• Drive integration across systems (e.g., Oracle, ServiceNow, Salesforce) to ensure a seamless colleague and hiring leader experience
• Partner with stakeholders across CEG and business units to align processes and support adoption of standard approaches
• Translate processes and business needs into clear requirements and user stories for product teams
• Act as a connector across functions, bringing together different perspectives into a cohesive model
• Support testing and implementation of new solutions in partnership with product and technology teams
• Monitor performance and identify opportunities to improve effectiveness and speed to productivity

• Demonstrated experience in onboarding, process design, business analysis, or operations, with a focus on end-to-end delivery in a complex organization
• Strong analytical skills, with the ability to structure, simplify, and redesign processes
• Experience working across multiple systems or platforms; exposure to HR/CEG systems is a plus
• Proven ability to translate business needs into requirements and user stories
• Strong stakeholder management skills, with the ability to influence and align across functions
• Experience working in agile environments and using tools such as Jira
• Ability to connect multiple inputs into a cohesive, integrated solution

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.