Location: We welcome applications from those looking for hybrid working, based 2 days per week in our Handforth (Cheshire) Office.
About the Role
In this role, you’ll play a key part in shaping and delivering a joined-up colleague experience across engagement, wellbeing and inclusion. You’ll help create a consistent, relevant and impactful experience that supports colleagues across all areas of the business.
Working closely with the Colleague Experience, Wellbeing & Inclusion Manager and the wider People team, you’ll design, deliver and continuously improve initiatives that are insight-led, aligned to business priorities and reflective of the diverse needs of our colleagues. You’ll help bring our wellbeing and inclusion approach to life, embedding it into a broader colleague experience that feels visible, meaningful and accessible to everyone.
You’ll coordinate and deliver key programmes such as engagement surveys, listening activity and recognition campaigns, ensuring everything is well planned, clearly communicated and encourages strong colleague participation. Alongside this, you’ll build strong relationships with stakeholders across the business, working collaboratively to create a more inclusive and engaging culture.
You’ll also support the management of external partnerships and budgets, helping to ensure we deliver high-quality initiatives that make a real difference – creating an environment where colleagues feel valued, supported and able to be their best.
Key Responsibilities
About You
You bring experience of delivering initiatives within a colleague engagement, wellbeing or inclusion environment, with a strong understanding of what great colleague experience looks like in practice. You’re confident using data and feedback to shape and improve activity, always looking for ways to make a meaningful impact.
You’re a strong relationship builder, comfortable working with senior stakeholders as well as internal teams and external partners. You know how to influence and collaborate effectively, and you’re confident managing suppliers and navigating conversations to achieve the best outcomes.
Highly organised and proactive, you’re able to manage multiple projects and priorities at once without losing sight of the detail. You have strong project management capability and experience leading the delivery of events and initiatives from concept through to execution.
You’re also a confident communicator, with experience using tools such as SharePoint, Microsoft Office and design platforms like Canva, InDesign or Photoshop to create engaging content that brings initiatives to life.
Ideally, you may hold (or be working towards) a CIPD qualification or have equivalent experience within a People or HR environment. Additional knowledge or training in areas such as employee engagement, organisational development, wellbeing or inclusion would be a real advantage, as would experience with survey tools, communications planning or content creation. Most importantly, you bring passion, creativity and a genuine commitment to creating a positive and inclusive colleague experience.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
