• 
  Implementation Cisco Unified Communications related technologies :UCM, Unity Connection, IM & Presence, Jabber, VCS / Expressway, Cisco Paging Server / Informacast, UCCX, Emergency Responder, and Voice Gateways.
• 
  Responsible for day-to-day technical support of all Cisco Unified Communications (UC) systems
• 
  Upgrades to all supported VoIP / UC systems.
• 
  Monitoring of Managed Services UC customers via 3rd party network monitoring software.
• 
  Troubleshoot, identify and resolve IPT (Cisco) and
  backbone voice Incidents.
• 
  Troubleshoot value added services (Voice Mail, Attendant
  console, etc...)
• 
  Ability to deliver LLD and reviewing the HLD.
• 
  Perform release management activities. (Implement new
  release and upgrades)

Requirements

• 
  B.Sc. of
  Communications or Computer Engineering/ Computer Science.
• 
  CCNP Collaboration certificate is a must.
• 
  2+ years of experience installing Cisco Unified Communication solutions.

• 
  Cisco Voice Gateways
• 
  Cisco CUCM
• 
  Cisco Unified Contact
  Center Express
• 
  Cisco Unity
• 
  Cisco WebEx
• 
  Cisco Recording solution or
  any equivalent recording solution.
• 
  Billing solutions
• 
  Integration with 3rd
  parties PBX