Job Description

Job Title: Retail Supervisor

Job Department: Cog Railway

Job Pay Rate: $18.00 / hour

Job Summary

As a "Cog Railway" Retail Supervisor, you will oversee the daily operations of the iconic gift shop, ensure exceptional guest experiences while support sales performance, team leadership, and inventory management. As an ambassador for Pikes Peak & the Cog Railway, you will provide warm, personalized service, welcoming guests into a retail environment that reflects the beauty, adventure, and scenic grandeur of this world-renowned destination. Success in this role requires strong leadership, attention to detail, and a passion for delivering five-star hospitality while maintaining a well-organized, engaging, and profitable retail operation. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Oversee daily opening and closing procedures to ensure efficient retail operations.
• Supervise the day-to-day activities of the gift shop, maintaining exceptional service and operational standards.
• Partner with the Retail Manager and General Manager to optimize store layout, product placement, and merchandise presentation.
• Maintain showroom cleanliness, visual merchandising standards, and an inviting shopping environment.
• Create daily staff assignments and coordinate employee work and break schedules.
• Train and coach team members on company policies, retail procedures, product knowledge, and guest service expectations.
• Support sales associated with complex transactions and guest inquiries, ensuring seamless service.
• Lead by example to foster a welcoming, engaging, and memorable shopping experience.
• Monitor inventory levels and ensure merchandise is adequately stocked and displayed.
• Track and maintain inventory of retail supplies, equipment, and merchandise.
• Inspect incoming shipments, verify packing slips against purchase orders, and resolve discrepancies.
• Ensure all merchandise is accurately priced, tagged, and merchandised according to company standards.
• Provide recommendations on new product offerings and merchandise assortment improvements.
• Deliver exceptional hospitality while welcoming guests visiting and celebrating the scenic grandeur of Pikes Peak & the Cog Railway.
• Address guest concerns, process returns and resolve issues professionally to maintain positive guest relations.
• Perform cash-handling functions, audit daily receipts, and reconcile point-of-sale (POS) transactions in accordance with company policies and internal controls.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in retail, supervisory or hospitality is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.