Job Description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position

As aCoffeehouseOperations Support Representativeat Caribou Coffee,youwill betheprimarypoint ofcontact foroperationalsupport, serving a wide range ofbusiness channels,includingUSRetail,Traditional Franchise, and Non-Traditional Franchise.You will bring an exceptionalblend ofempathy,open-mindedness,and willingness to work togetherwith field leaderstoresolveoperational challenges efficiently

CoreResponsibilities

Operations Support& Issue Resolution

• Serveas a point of contact forfieldoperations team membersbyresponding to telephone, OneCall and email inquiries regarding Caribou Coffee products, services,promotionsand operational needs

• Participatein Execution Guide calls toensureup-to-dateknowledge of products, service and promotions

• Assist customers with special orders, missed order deadlinesanddelivery updates, providing timely solutions

• Set up and maintain accountsin order management software for company, license and franchise locations.

• Regularlyreviewand updatee-store catalogs forcustomersusing the platform, ensuring accurate item listings ands.

• Proactivelymonitor order flowutilizing internal systems

• Addresscustomer issues and initiate credits whenappropriate

• Diagnoseand resolvetransaction errors,resendingorder files asnecessaryto prevent disruptions

• Field and resolveissues and questionsfrom field team members

• Minimize disruption for guestsandfield team members through proactive communication and problem solving.

• Constructively addressproblems and issues as they arise,findingpractical solutionsaligned withcompany policies and practices.

CoffeehouseOperationsProcess Management & Escalations

• Manage and support standard practices, processes and documented procedures

• Consolidate and escalatetheneeds of field team members to the appropriate support function.

• Review and integratedatapushes into ERP system, ensuring accurate itemset up, inventory availability,and correct unitsof measure.

• Escalate inquiries to appropriate business owners, maintain logs,and follow-up oninquiries

• Partner with Food Safety & Quality Assurance on all product quality issues for resolution and recovery.

Collaboration

• Activelyparticipatein departmental meetings and development opportunities

• Maintain a positive and professional working relationship with cross functional teams, understanding roles and responsibilities to connect field team members with theappropriate supportfunction.

Skills& Qualifications

• Clear and effective communication and the ability to manage multiple stakeholders and partners

• Ability to work independently,following throughconsistently on written procedures

• High energy,results-oriented, team player

• A passion for deliveringoutstanding customer service

• Excellent written and verbal communication skills

• Highly organized, detail-oriented self-starterwith the ability to manage time appropriately

• Demonstratesound judgment with the ability to prioritize and make decisions

• Resourceful, can-do attitude

• Thrive in a fast-paced environment

Qualifications

Required

• High School diploma or GED equivalent

• 2+years’customer service experience

• Ability to be on call on a rotating weekendand holidayschedule

Preferred

• 1+ years’ experience in Caribou Coffee store at a shift lead level or higher

• Business Service experience for a manufacturer or consumer products company

• Working knowledge of Microsoft Office,Excel,Crunchtime, Great Plains andKorberWMS

Physical Requirements:
The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hoursThese physical requirements must beaccomplishedwith or without reasonable accommodation.

The duties of this position may change from time to time. Caribou reserves the right to add ordeleteduties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to beall-inclusive

Address: | 3900 Lakebreeze Ave N , Brooklyn Center, Minnesota 55429 |

Compensation Range:

$18.56 - $30.93 per hour

* Starting pay is subject to Local and State Minimum Wage regulations.

**Ranges reflect what employer reasonably and in good faith expects to pay for such position.

The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Brand:

Caribou Coffee