Location: Changi Business Park, Singapore
Company: Nespresso Singapore
Full-time
Relevant Customer Service / Sales of experience
As a Coffee Specialist (Customer Service & Contact Center), you will act as a brand ambassador delivering exceptional service to B2B customers across multiple channels, supporting enquiries on orders, products, billing, and basic troubleshooting etc. You will drive a seamless end-to-end experience, strengthening customer loyalty through a customer-centric and solution-driven approach.
You will handle inbound calls and emails from B2B customers, supporting enquiries on orders, products, billing, and service requests while performing basic troubleshooting and coordinating repairs. You will take full ownership of customer issues, ensure timely resolution, manage complaints, and drive effective service recovery to maintain high customer satisfaction.You will work closely with internal stakeholders such as B2B Key Account Team, Technicians etc. to resolve issues efficiently and ensure alignment. In addition, you will support customer onboarding (e.g., supplier portal), maintain accurate case documentation, and ensure proper tracking for follow-ups and audits. You will also contribute to ongoing projects and process improvements by providing frontline feedback to enhance workflows and customer experience, while supporting ad-hoc tasks as needed.
Salary range - $2,500 - $3,500
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
