Job Description

POSITION SNAPSHOT

Role: Coffee Specialist – Boutiques, UAE

Location: Jimi Mall - Al Ain, UAE

Company: Nespresso UAE

Nespresso is hiring Coffee Specialists for its Nespresso Boutiques in Al Ain, who will Act as an Ambassador for the Nespresso brand in the Boutique, continually improving the experience of each customer to positively contribute to the Boutique's Performance in terms of Customer Satisfaction & Loyalty, and Business Results.

 A DAY IN THE LIFE …

Customer Experience - Brand Ambassador:

• Acts as an enthusiastic ambassador for Nespresso.
• Welcomes the Boutique clientele and identify their needs.
• Achieves high customer satisfaction through personalized and professional communication.

• Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.
• Always maintains a customer centric approach during the interaction with her/his clients.

Generates Sales and strongly Contributes to the Boutique's Business Performance:

• Achieves results in compliance with the Nestlé Corporate Business Principles

• Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).
• Leverages all received Nespresso training contents.

Coffee Expertise and Experience

• Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.

• Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.
• Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
• Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.

Operational Efficiencies

• Assists with Boutique projects as needed.
• Is familiar with stock levels, stock room layout and return policies.
• Adheres to compliance and quality standards in keeping with the Standard Operating Procedures
• Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,
• Ensures safe working conditions.

• Adheres to shift/work scheduling and planning.
• Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.
• Helps manage/support peaks and lows in our daily/weekly operations.

What will make you successful…

• Demonstrate some experience in retail, direct customer sales and service, or hospitality.
• Must be a UAE National with family book.