Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

To anticipate client needs while providing exceptional banquet service of food and beverages

Principal Responsibilities

MyGuest

• Ensure the cleanliness of all service materials and equipment to be used.
• Ensure that all tables are cleaned after service and that all dirty crockery, linen and glassware are removed to the correct station.
• Ensure that the coffee stations are set up with the appropriate props.
• Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
• Should always conduct him/himself with a pleasant and helpful attitude towards guest, co-workers and managers.

MyProduct

• Review the daily function sheets pertaining to the daily assigned duties.
• Ensure a complete understanding of the menu and service procedure.
• Ensure the cleanliness of all service materials and equipment to be used.
• Deliver supplies to the location of portable bar, when so required.
• Attend department meetings as scheduled.
• Fill up salt and pepper, sugar bowls when needed.
• Ensure buffet props are put away properly (third floor storage).
• Keep the prop room and coffee stations organized
• Keep the Front of House and Back of House organized and clean

MyColleauge

• Informs Manager on duty of any deficiency in meeting rooms.
• Open communication with Manager to report challenges and issues.

MyChelsea

• Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
• Complies with Hotel policies and procedures.
• Report for duty on time and follow Chelsea grooming policy. Nametag must be visible at all times.
• Perform other task as assigned by Management

Academic and Working Qualifications

Working Experience

• Previous food & beverage service experience.

Knowledge

• Guest service etiquette
• Customer service skills

Education

• Secondary (High) School graduate.

Soft Skills

• Good communication skills.

Languages

• Must be able to communicate well in English

Physical Requirements

• Constant standing.
• Frequent walking, bending, twisting, lifting and reaching.
• Occasional squatting, pushing and pulling.
• Able to lift weights of up to 20kgs (loaded meal trays).
• Able to push supply carts weighing up to 30 kgs.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/