Job Description

NOV is seeking a COE Technical Manager – Drill Floor & Pressure Control equipment to join our global Technical Support group within Rig Technologies. In this role you will be responsible for managing, coordinating and developing the technical support service provided by NOV.

This is a key leadership role within the Aftermarket technical support team – Providing guidance to complex customer equipment issues, setting standards and driving to customer service above all.

Core Responsibilities

• Oversee equipment centric Centres of Excellence.
• Continually develop global technical team to ensure leading provision of technical services.
• Plan and supervise goal-oriented training and development programs for Tier 2 Technical Leads and Global shift Supervisors.
• Manage budget and expenditures.
• Support group to improve level of product knowledge and encourage cross-pollination of resources.
• Ensure an adequate level of coverage is maintained at all times, to include vacation and sickness coverage.
• Cooperate with other business lines to provide the customers "Service Above All

Additional Responsibilities

• Evaluate competitor products, services, and technologies.
• Ensure compliance with NOV quality standards (ISO 9001) and HSE policies.
• Approve for release- reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems.
• Continually review and evaluate the department processes, methods and activities to assure those are current and most efficient.

Required Qualifications

• Technical diploma or equivalent experience in engineering or a related field.
• Minimum 3 years in relevant leadership role (e.g., Field Service, Technical Support, Field Engineering, I&C, or similar).
• Strong ability to read and interpret technical documentation
• Proven experience in technical analysis, troubleshooting, and report writing
• Experience working in global or cross-functional teams

Desired Qualifications

• Experience in Drilling Systems & Pressure Control Equipment
• Familiarity with NOV systems, tools, or product lines.
• Experience with P+L finance accountability within an operation and proficient in financial analysis/forecasting.

Soft Skills

• Strong analytical and problem-solving mindset
• Excellent communication skills with the ability to understand complex technical issues
• Proactive and solution-oriented approach
• Strong team building, training and leadership skills with ability to motivate and influence others.
• Organizing, Priority Setting, Process Management, Reporting skills

What We Offer

• Opportunity to work on cutting-edge drilling technologies in a global organisation
• Exposure to complex technical challenges and international projects
• Career development opportunities within a global engineering network
• Competitive salary and benefits package aligned with the UK market
• A collaborative environment focused on innovation, safety, and continuous improvement