Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

• Must have a minimum of 2 years’ experienceserving in anup-scale dining and night life venue

• Working knowledge of high-endrestaurant operations and safe, responsible alcohol service

• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs

• High School Diploma or equivalent

• Must have a flexible schedule

• Must be able to adhere to Dress and Appearance Guidelines

• Flexible schedule and ability to work late hours

• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems

• Ability to deal with intoxicated guests in a positive and safety minded manner

• 2 years bottle service experience

• 3 years’work experience interacting with people in a positive environment

• Tolerance of all cultures, music and art forms

Preferred:

• Point of Sales knowledge

• Interest in wines, spirits, and Mixology

• Interest in Night Life

• Cash handling experience

• Experience recognizing valid ID's

• Experience in a live music environment

Physical Demands/Working Environment:

• Working environment is fast-paced and often loud and stressful

• Position requires extended periods of prolonged standing and working on your feet

• Must be able to lift or move up to 25 lbs.using proper lifting techniques

WhatYou’ll Do

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage

• Impeccable knowledge regarding the steps of service for up-scale dining

• Expert confidence in both bottle and wine service skills

• The ability to up-sell and offer food and beverage suggestions to guests

• Extensive aptitude of culinary terms, methods, and up-scale cuisine

• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise

• Ability to understand and execute flawlessly the standards and procedures of Bottle Service.

• Articulate vocabulary with the ability to adapt and socialize with current audience

• Exemplary and professional grooming standards

• Cash handling experience and Point of Sales System experience

• Strong working knowledge of all beverages

• Ability to deal with intoxicated guests in a positive and safety minded manner

• Ability to anticipate and respond to guests needs

• Suggestively sell beverages and menu items; take orders

• Answer guest questions, make recommendations, up-sell liquors

• Communicate drink orders to bar through Point of Sales system

• Deliver drinks, maneuvering trays through large crowds

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift

• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.

• Keep tables clean/wiped

• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques

• Maintain House of Blues safety and sanitation standards

• Follow housekeeping standards per HOB policy

• Keep current on all standard operating procedures

• Request identification from any guest who appears to be under 30 years of age

• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies

• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager

• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy

• Ensure that comp and void checks are processed according to HOB policy

• Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift