Job Description

YOUR MISSION (The Job Description)

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Perform all duties in accordance with company policies.

Qualifications THE NITTY-GRITTY (The Essential Job Duties)

• Greet and welcome all guests in a pleasant and professional manner
• Provide timely beverage service in a friendly and courteous manner
• Anticipate guest needs and respond appropriately with a sense of urgency
• Keep assigned areas clean and empty of glasses and bottles.
• Perform all side-work at assigned station
• Constantly look for service opportunities and increase revenue with up selling techniques
• Respond to and resolve guest complaints when able
• Answer guest questions and be knowledgeable about property events and attractions.
• Meet the attendance guidelines of the job and adhere to departmental and company policies
• Adhere to uniform requirements
• Must be physically present at work, in assigned workstation, to perform all functions required of the position

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant guest service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Communicate verbally and in writing in English
• Access service area when picking up beverage orders
• Converse over the telephone in an environment with loud background sound
• Write drink orders, prepare drinks and garnish beverage orders
• Acknowledge and respond to visual and aural cues
• Simultaneously handle the demands of many guests
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must possess excellent guest relations and communication skills
• Must be able to effectively communicate in English
• Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
• Must be able to get along with coworkers and work as a team
• Must present a well-groomed appearance
• Must be at least 21 years of age
• Position requires TAM and Food Handler cards with minimum six months of validity

WOULD BE NICE TO HAVE'S

• Familiarity with superior guest service skills required
• Minimum one year of previous beverage server experience preferred
• Previous experience working in a lounge, nightclub, and/or entertainment venue preferred
• Bilingual

THE WORKING CONDITIONS

• Lift up to 50 pounds of equipment or supplies
• Work in an environment that is subject to varying levels of cold, heat, light (including flashing lights), smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken
• Stoop, bend, and reach in areas of limited space
• Stand and walk for the entire shift. Proper footwear is required

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated
• This is not an exhaustive list of duties, responsibilities, and conditions.
• *Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*