Job Description

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Job Title:Cocktail Server

Department:Food & Beverage

Reports To: Shift Manager Beverage

FLSA Designation: Non-Exempt

License Type: Non-Gaming

Target Pay: Start - $13.77 One Year - $15.30

Essential Job Functions:

• Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
• Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization
• Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines
• Picks up empty glasses and returns them to the proper area
• Cleans and replaces dirty ashtrays if applicable
• Assists all guests regardless of where they are seated
• Handles any guest’s complaints or problems in a prompt and courteous manner
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Ensures thorough communication between shifts
• Performs all other duties as assigned
  

Qualifications:

• Must be 21 years or older
• High school diploma or equivalent
• Prior serving experience preferred
• Knowledge of POS systems
• Must be available to work flexible shifts, weekends, and holidays
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
• Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to see, stand; walk; use hands to finger, handle, grip, or feel; reach with hands and arms and talk or hear for 8 hours
• Occasionally required to stoop, kneel, or crouch
• Must be able to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to 25 pounds
• Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions
• Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting conditions