Job Description

The Cocktail Server – Beverage CM is responsible for providing exceptional, friendly, and timely food and beverage service to casino guests on the gaming floor and in designated service areas. This position plays a vital role in creating a positive guest experience by maintaining a professional demeanor, upholding responsible alcohol service standards, and ensuring service areas and beverage carts are stocked, clean, and organized at all times. The Cocktail Server also ensures accuracy in processing guest transactions and coordinating with other team members to maintain efficient floor coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides timely service of alcoholic and non-alcoholic beverages to casino guests in accordance with 4-Star/4-Diamond hospitality standards.
• Greets and interacts with guests in a friendly, helpful, and professional manner at all times.
• Ensures the beverage cart is stocked, clean, and operational throughout the shift.
• Practices responsible alcohol service in accordance with RBS training and internal policies.
• Ensure guests pay for all beverages and receive correct change, maintaining integrity in all transactions.
• Busses glassware and maintains cleanliness and organization of assigned service sections.
• Stocks and maintains cleanliness of cocktail service stations and work areas.
• Prepare garnishes and expedite food and beverage orders as needed.
• Accurately processes guest transactions using the designated point-of-sale system, handling cash and other forms of payment.
• Maintain a professional understanding of poker room, slot area, and general gaming floor etiquette to deliver seamless service.
• Proactively follow up with guests to offer additional drinks and continued service.
• Supports beverage service for special events, promotions, and high-traffic periods as needed.
• Adheres to all departmental policies, health regulations, and safety guidelines.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent communication and interpersonal skills with a high level of professionalism.
• Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.
• Strong knowledge of beverage service operations and familiarity with bar service standards.
• Must demonstrate a genuine commitment to guest satisfaction and hospitality.
• Tactful and diplomatic when dealing with guests and team members.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Minimum of 1 year of experience as a cocktail server, food and beverage server, or similar guest-facing role required.
• Strong knowledge of beverage service techniques, responsible alcohol service, and guest service standards.
• Experience working in high-volume, fast-paced environments.
• Prior experience in a casino, nightclub, or hospitality venue strongly preferred.
• Demonstrated ability to handle multiple orders, walk extensively, and maintain a professional and friendly demeanor throughout the shift.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to clearly and effectively communicate with guests and team members in a fast-paced environment; requires active listening and verbal interaction in person.
• Lifting and Carrying: Frequently lifts and carries beverage trays, glassware, and supplies weighing up to 25 pounds; occasional lifting of cases or boxes weighing up to 50 pounds with assistance.
• Manual Dexterity: Regular use of hands and fingers to grasp, handle, or carry drinks, trays, and related service items; must be able to pour, balance, and serve beverages safely and accurately.
• Mobility: Constantly moves throughout the casino floor and beverage service areas; requires walking, standing, bending, and reaching for extended periods, often up to 8 hours or more per shift.
• Balance and Coordination: Must maintain balance while walking with full trays and navigating crowded areas; requires quick reflexes and coordination to avoid obstacles and ensure guest safety.
• Endurance: Must have the physical stamina to perform duties for long periods without sitting, including during peak business hours and late-night shifts.
• Visual Acuity: Requires clear vision to read orders, identify guests, and safely navigate in dimly lit or crowded environments.
• Working Conditions: Regularly works in a high-energy, fast-paced casino setting with moderate to high noise levels, variable lighting, and exposure to a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.