Job Description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

Coast Hotels Corporate Office is now hiring 2 Channel Management & Distribution Services Agents. This position will contribute to the overall success of the company by providing customer service and intermediate administrative support to the Channel Management & Distribution Services Department.

Channel Management & Distribution Services is all about ensuring that guests can see our locations and rooms and rates online. The Channel Management & Distribution Services team makes sure that all online booking sites, travel agencies and even our Coast Hotels website have the right information. This role combines data entry, connection maintenance, site maintenance, content management, reporting analytics, and service to our internal customers (our hotels).

If you like entering and uploading information and watching it turn into products that guests and hotel partners will be able to choose this is the role for you.

What you'll be doing:

• Acts as a key point of contact for Channel Management & Distribution Services.
• Conducts regular booking engine maintenance procedures
• Provides specialized data entry services
• Processes, follows up and resolves Channel Management & Distribution Services support tickets and technical issues
• Day to day operations of Channel Management & Distribution Services, including rate management, GDS, and website maintenance
• Ensures a consistent and professional representation of products and services.
• Works to meet or exceed team goals.
• Other projects and duties as assigned

What you will bring:

• Post Secondary School Diploma
• Available to work occasional weekends
• 2 years of related experience an asset
• 6 months in a customer service role
• Proven ability to learn and operate new technologies
• Advanced communication, interpersonal, and customer service skills
• Some experience with conflict resolution
• Intermediate level in the use of MS Office Suite and HTML
• Demonstrated ability to work in a fast paced, multi-tasking, team environment
• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.

If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST !