Job Description

Co-op- Service Desk Support

Department: Information Services

Employment Type: Fixed Term Contract

Location: Guelph, ON

Reporting To: Ari Milne

RWDI’s Guelph office is currently accepting applications for the position of a four- or eight- month, Service Desk Support Co-op beginning September, 2026.

Key Responsibilities

Students are provided with the opportunity to:

• Work with the latest and greatest technology
• Provide Level 1 phone support. Respond to emails, voice mails, and walk-in customers
• Act as the single point of contact to resolve end user incidents and service requests
• Configure, install, maintain, and troubleshoot desktop issues
• Manage user accounts and permissions
• Work in a dynamic and busy environment, that provides new experiences every day
• Develop customer relations skills

Skills, Knowledge and Expertise

Background and qualifications should include:

• Solid understanding of computer hardware and software applications
• Understanding of Active Directory and Group Policy Objects
• Basic knowledge of networking, cabling, LAN technologies
• Hands-On experience with Windows 10 and Microsoft Office 2016
• Excellent written and verbal communication skills
• Customer-service focused
• Good organizational and coordination skills

Additional Information

Application Requirements

• Resume
• Copy of academic transcripts

Salary Commensurate with experience.

Thank you in advance for your application.
Only candidates selected for an interview will be contacted.

RWDI endorses and practices the principles of equal opportunity employment.
We are committed to diversity and inclusion.
Accommodations are available during all stages of the recruitment process in accordance
with AODA and the Human Rights Code.