Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

As a company, we value hospitality, integrity, passion, innovation and success!

We are seeking a dynamic and experienced Quick Service Co-Manager to support the Multi-Unit General Manager in overseeing the day-to-day operations of our fast-paced quick service restaurant. As a Co-Manager, you will play a crucial role in providing leadership, driving operational excellence, and ensuring exceptional customer service. The ideal candidate should have a passion for the food industry, strong leadership skills, and the ability to thrive in a fast-paced environment.

Essential Responsibilities:

Operational Support:

• Collaborate with the Multi-Unit General Manager to ensure efficient restaurant operations, including food preparation, service, cleanliness, and maintenance.
• Assist in managing inventory levels and coordinating with suppliers to maintain stock of essential items.
• Oversee shift scheduling and labor management to ensure adequate staffing during peak hours.

Customer Service Excellence:

• Uphold a customer-centric approach, ensuring all customers receive prompt and friendly service.
• Assist in handling customer inquiries, feedback, and complaints in a professional and satisfactory manner.
• Implement strategies to enhance the overall customer experience and build strong customer loyalty.

Team Leadership and Development:

• Work with the Multi-Unit General Manager to lead and motivate the team, promoting a positive work environment and teamwork.
• Assist in recruiting, training, and onboarding new employees to ensure they are well-equipped to perform their duties effectively.
• Conduct regular performance evaluations and provide constructive feedback to support team members' growth and development.

Quality Control and Safety:

• Maintain high standards of food quality, presentation, and safety in accordance with company guidelines and health regulations.
• Collaborate with the kitchen staff to ensure consistent preparation and adherence to recipes and procedures.
• Enforce health and safety protocols to create a secure and compliant working environment

Financial Management:

• Support the Multi-Unit General Manager in achieving revenue and profit targets for the restaurant.
• Monitor expenses, cost of goods sold (COGS), and labor costs, identifying areas for improvement and implementing cost-saving measures.
• Analyze financial reports and key performance indicators to make data-driven decisions.

Qualifications:

• Proven experience in a leadership role in the quick service restaurant industry.
• Strong leadership and communication skills with the ability to inspire and motivate teams.
• Excellent customer service orientation with a focus on delivering exceptional experiences.
• Knowledge of restaurant operations, food safety, and quality control standards.
• Proficiency in financial management and the ability to analyze financial reports.
• Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
• Knowledge of HotSchedules/4th, Paycom and Micros is a plus
• A background check and valid driver's license is required for this position.

Join our team as a Quick Service Co-Manager at Newark Liberty Airport (Terminall A) and contribute to the success of our vibrant quick service restaurant. If you are passionate about the food industry, possess strong leadership abilities, and thrive in a fast-paced environment, we encourage you to apply and be part of our growth journey.

Villa Restaurant Group is an equal opportunity employer