Job Description

The technician will provide support and enable solutions for end users and customers. IT will provide various Tech-related tasks including, prompt, courteous and comprehensive service-request support. This will encompass problem resolution and escalation of such requests in person, via phone, web, email, for various hardware and software tech related tasks. The position requires installation and configuration of various hardware and software, hardware warranty support and implementation of proactive measures to ensure the highest uptime for our customers.

Essential Job Duties & Responsibilities:

• Provide hardware/software support to clients in person, via emails, phone calls, etc.
• Resolve complex issues effectively and follow through to appropriate resolution.
• Perform software/hardware installations, configurations and upgrades.
• Install and configure new workstations.
• Support, test, and troubleshoot hardware, software and OS problems. This can include pc’s, scanners, printers etc.
• Have a firm understanding of Audio Visual (AV) equipment, troubleshooting, etc.
• Provide executive level support
• Coordinate with vendors for any hardware warranty support issues.
• Work independently and research issues.
• Ability to troubleshoot mobile device issues.
• Log and maintain all service tickets in appropriate ticket queues.
• Document all work performed and submit accurate time cards daily.
• Any other responsibilities needed by management.

Requirements:

• Excellent verbal and written communication skills. Able to explain technical issues in a clear and understandable manner.
• Ability to understand tech requirements, requests, challenges from our business and translate those to solutions.
• Minimum of one years’ experience supporting and installing Windows Desktop operating systems.
• Advanced knowledge and proven record deploying and supporting Google Workspace.
• Knowledge of deploying and supporting Microsoft Office applications.
• Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
• Basic understanding of and practical entry level support experience of Backup processes, software and hardware.
• Good understanding of and practical deployment experience of Client Mobile messaging devices including iPhone, Android handhelds and Tablets.
• Proven troubleshooting and diagnostic skills.
• Ability to communicate with users and provide remote support while using a variety of remote support tools.
• Must be a detail-oriented self-starter – function autonomously while being a strong team player.
• Strong customer service orientation.
• Demonstrated dedication to consistent quality.
• Occasional after-hours or weekend work may be required.
• Employees will be responsible for critical infrastructure and will be required to be accessible via cell phone outside of normal business hours.
• Light travel may be necessary at times.

CNRG offers a range of benefits :

• 401k with employer match
• Employee Assistance Program
• Full-Time benefits include Medical, Vision, Dental, Critical Illness, and LTD/AD&D, STD, Life Insurance, Dependent Life Insurance

CNRG’s, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

Preferred:

High School Degree mandatory.

Tech School degree preferred or equivalent experience.