Job Description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Clinical Nurse Leader (CNL) will be responsible to implement and deliver safe, competent and person-centred quality nursing and clinical care, to provide quality assurance and ensure execution on prescribed treatment plans within the clinical units in the most cost effective and efficient way. The incumbent will act as a clinical resource and a leader for all nursing and clinical related functions performed by Medicross employees in the following areas:

• The planning, sourcing, delivery and co-ordination of competent, quality nursing care.
• Support and supervise less experienced staff, acts as a preceptor for new staff, and assists in the clinical teaching of other staff.
• Contributes to the ongoing research, development and review of best practice in nursing and clinical related functions.
• Provides leadership in all clinical situations, and

Acts as an influential role model for best professional practice.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Financial Management

• Comply with all financial and operational policies and procedures with regards to procurement of ethical and surgical stock and consumables, overall stock management and stock take processes aligned to minimum and maximum stock levels to accommodate patient needs and prescribed treatment plans to prevent wastage.
• Implement processes to ensure accurate capturing of administered stock and consumables.
• Engage with Clinic Manager, Regional Technical Supervisor and Regional Clinical Manager to ensure equipment needs analysis is done for budget /capital expenditure purposes. This will include but is not limited to new medical equipment, preventative services, and repair and maintenance within legal specifications.

Operational efficiencies

• Ensure adequate nursing resources, nursing hours aligned to acuities and skill mix to execute prescribed treatment plans in accordance with the Incorporated Practice (INC) administration agreement.
• Ensure duty rosters and electronic clocking is maintained and signed off on a weekly/monthly basis for nursing agency and permanent staff.
• Ensure availability of all medical and non-medical consumables in accordance with the procurement policies and procedures.
• Ensure effective management and recording of schedule 5 - 6 drug registers in accordance with legislation.
• Manage and ensure correct patient data and records on the Electronic Healthcare Record and all manual and electronic platforms.
• Ensure POPIA compliance.
• Record and manage maintenance of medical equipment and ensure services are done as per the relevant SOP’s and equipment requirements.
• Implement and ensure compliance to systems, standard operating procedures and policies within the clinical areas according to and legislation.

Safety, Health, Environment and Quality (SHEQ) management

• Implement the regulatory framework governing clinical practice within the area of responsibility.
• Conduct SHEQ risk assessment as part of Risk Management team including the Nursing risk matrix to identify and report on risks within clinical areas, implement control measures and evaluate effectiveness of control measures.
• Investigate non-compliance to safety and control measures, perform root cause analysis and implement remedial actions to mitigate accordingly.
• Monitor safety standards in accordance with the Occupational Health and Safety Act and Regulations (Act No 85 of 1993 as amended) within clinical and other relevant areas.
• Ensure the disposal of Healthcare risk waste (HCRW) and human tissue in accordance with legislation.
• Implement, monitor and report on the workforce surveillance programme according to Group strategy.
• Monitor and review environmental surveillance testing as required to support Infection, prevention and control practices.
• Maintain and sustain the Quality Management System and related health care standards as required to retain ISO 9001 certification.
• Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured.
• Provide input in formulating Standard Operating Procedures in the Nursing department.
• Implement Group quality initiatives.

BEST AND SAFEST PATIENT CARE

Person Centred Health and Care

• Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate, document and record nursing care in the unit according to the execution of the prescribed treatment plan.
• Ensure communication and interaction with patient, family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
• Ensure communication between nursing staff, Health professionals, management and unit to eliminate patient care problems / issues.
• Ensure that all nursing staff provides a quality customer care service enhancing the patient journey and experience within the area of responsibility according to their scope of practice.
• Ensure accurate medication administration, compliance to Safe medication administration SOP and oversee activities to ensure the elimination of medication administration errors.
• Ensure that protocols of professionals are always adhered to and aligned to the relevant clinical scope of practice, policies, and procedures as well as legislative body requirements.
• Assist and support clinic reception and all clinical departments as and when required with clinical related tasks.
• Investigate and report to National and Regional teams all near misses and negative clinical incidents and ensure appropriate root cause analysis, remedial actions and capturing on Incident Management System (IMS).
• Ensuring the basic principles of infection prevention and all standard precautions are adhered to; ensure a safe, clean hygienic clinic environment, adherence to correct linen and HCRW management.
• Ensure staff is trained on the Quadruple aim, nursing quality objectives and quality improvement opportunities to support the monitoring of nursing quality indicators and clinical outcomes.

Data Management

• Ensure accuracy and compliance of all data collected and captured according to SOP’s, Nursing standards and legal requirements.

TRANSFORMATION OF OUR SOCIETY

Self - Management and Development

• Assume responsibility for own personal and professional development.
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self - development in one or both of the following areas:
• Formal Studies
• Informal / self - studies
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment
• Meet deadlines.
• Keep up to date with Netcare ‘s evolving policies and procedures.
• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Clinical Nurse Leader to participate in Clinic Management meetings and other related forums e.g., GP and dental meetings, Clinical Nurse Leader meetings, Community forums etc.
• Ensure that all nursing staff provides person centred health and care to all our patients and other stakeholders to ensure complete stakeholder/customer satisfaction.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required.
• Attend to and record all stakeholder/customer clinical complaints and escalate where required to line manager.
• Timeously intervene, investigate and rectify all customer clinical related complaints and provide appropriate feedback to relevant stakeholders.
• Maintain patient safety, dignity and confidentiality.
• Ensure and manage patient flow in the nursing department to minimise waiting periods.
• Originating action to improve existing work processes and conditions for improved quality of outputs, improved clinical governance, reduce risks and ensure compliance in line with scope of practice and policies.

Recruitment and selection

• Actively participate in the recruitment, selection and on-boarding processes for nursing staff and other relevant staff.

Education and training facilitation

• Ensure that all nursing staff are trained and signed off according to relevant training matrix, competent and effectively perform their daily tasks aligned to the Job description.
• Ensure staff are up to date with relevant quality review tools, latest clinical and other processes, and procedures (SOP’s), and compliance training is completed.
• Ensure all human resources and other relevant Company policies and procedures are trained and adhered to.
• Communicate, provide training and implement new and revised policies and procedures in impacted departments.
• Ensure all staff, including agency staff, are appropriately registered with the relevant governing body.
• Ensure all staff provides evidence of adherence to minimum requirements of Continues Professional Development (CPD) according to relevant governing body.

Resource allocation

• Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care according to needs, skills and tasks required.
• Ensure adequate nursing resources to cope with emergencies.

Teamwork

• Be an active member of the clinic leadership team taking responsibility for the effective and smooth running of the clinical areas.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION

Essential

• Registration with the South African Nursing Council as a Professional Nurse

WORK EXPERIENCE

Essential

• Clinical experience post qualification in private sector

Preferred

• 1 – 2 Years’ experience in a leadership role
• 5 Years’ clinical experience post qualification

KNOWLEDGE

Essential

• Computer proficiency in relevant packages (Microsoft Office).
• Good verbal and interpersonal communication skills
• Ability to work well under pressure and to maintain effectiveness during changing conditions.
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
• Excellent planning, organizing and control / follow-up skills are essential.
• Must be customer care oriented.
• Must be able to use initiative

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working shift hours while supporting daily business operations, including weekends, Public Holliday, and night shifts.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.