Job Description

About Methods

Methods Machine Tools supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, seven technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.

This position is responsible for supporting the application, setup, programming, and operation of CNC machines. The ideal candidate will have expertise in CNC programming, machining processes, and the ability to support customers with technical issues. Position requires occasional overnight travel.

Benefits:

• Medical, Dental, Vision, Paid time off, Education Assistance, 401(k) Plan, and great opportunity for career growth.

Key Responsibilities

• Technical Support: Provide technical application support to customers, both remotely and on-site, ensuring CNC machines are running efficiently.
• Machine Setup & Operation: Assist in the initial setup and configuration of CNC machines, ensuring optimal machine performance.
• Programming & Troubleshooting: Develop, modify, and optimize CNC programs. Troubleshoot and resolve any issues related to machine operations, including software and hardware challenges.
• Customer Training: Train customers on CNC machine operations, programming techniques, and machine maintenance to maximize productivity and ensure safety.
• Documentation: Create and maintain detailed documentation for programming, procedures, and troubleshooting steps.
• Product Testing: Conduct tests and demonstrations of new CNC systems, providing feedback to engineering and product development teams.
• Collaboration: Work closely with sales teams to tailor CNC solutions to customer needs.
• Continuous Improvement: Stay up-to-date with advancements in CNC technology, integrating new features and methods to improve efficiency.

required skills/abilities

• Skills:
  • Proficiency with CNC programming languages (e.g., G-code, M-code, FANUC)
  • Strong knowledge of CNC machine types (e.g., mills, lathes, multi-axis machines).
  • Understanding of machining processes, cutting tools, and materials.
  • Experience in troubleshooting and resolving technical issues with CNC equipment.
  • Excellent problem-solving and analytical skills. Strong communication skills for customer support and internal collaboration.
  • Ability to train and mentor staff or customers effectively.
• Experience with CAD/CAM software
• Familiarity with automation and robotics in CNC manufacturing environments.
• Project management experience is an advantage.

minimum education and experience

• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or related field. Relevant certifications and training in CNC technologies are a plus.
• Experience: Minimum of 10 years of hands-on experience with CNC machine operation, programming, and applications in manufacturing or production environments.

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements

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