Job Description

The Experience Facilitator is responsible for designing, coordinating, and executing a wide range of internal and external events that support the bank’s strategic goals, brand identity, employee experience, and community engagement across multiple markets. This role ensures seamless event experiences through meticulous planning, vendor management, budget oversight, and cross-functional collaboration.

Overall Objectives:

• Develop and manage event strategies that align with the bank’s marketing, client engagement, and employee experience initiatives.
• Coordinate logistics for events across all four state markets, including venue selection, travel arrangements, and on-site execution from start to finish.
• Maintain strong relationships with vendors, partners, and internal stakeholders to ensure high-quality service delivery.
• Monitor event budgets, timelines, and performance metrics to optimize impact and ROI.
• Ensure all events reflect the bank’s values, compliance standards, and brand image.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• All Employee Meeting
• CNB Leadership Institute
• Grand Opening Celebrations and Ribbon Cuttings
• Assist with Financial Literacy Events
• Assist with Employee Experience Events

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect – Demonstrate consideration for diverse perspectives, backgrounds and individual contributions. Treat clients, vendors and team members with dignity, fostering a positive environment
• Client Focus – Prioritize client needs by delivering tailored event experiences that exceed expectations. Build strong relationships through attentive communication, proactive problem-solving, and a commitment to service excellence
• Inclusion – Create a welcoming space where all participants feel valued and heard. Design events that reflect diverse voices and ensures accessibility and equity in planning and execution.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership – Takes initiative in guiding event teams, managing logistics, and resolving challenges with confidence and clarity. Inspires others through vision, decisiveness, and a calm presence under pressure.
• Integrity – Upholds ethical standards in all interactions, from budget transparency to honest communications. Maintains confidentiality and trustworthiness in client and stakeholder relationships.
• Collaboration – Works seamlessly with cross-functional teams, vendors, and clients to bring events to life. Encourages open dialogue, shared ownership and mutual support to achieve common goals.
• Volunteerism – Supports community engagement by facilitating events that promote social impact. Encourages team involvement in volunteer opportunities and leads by example.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability – Owns responsibilities of each event from beginning to end. Delivers on commitments with reliability and precision. Tracks progress, meets deadlines, and proactively addresses issues to ensure successful outcomes. Accountable for her own time and flexibility of the position.
• Innovation – Brings creativity and fresh thinking to event design, technology integration, and audience engagement. Stays ahead of industry trends and continuously seeks ways to elevate the event experience.
• Professionalism – Represents the organization with poise, courtesy, and competence. Maintains high standards in communication, appearance, and conduct across all event interactions.

POSITION LEVEL(S) EXPECTATIONS

The Experience Facilitator is expected to consistently demonstrate excellence across all aspects of event planning and execution. This includes:

• Strategic Alignment: Design and deliver events that support the bank’s brand, employee engagement, and community outreach goals.
• Ownership & Initiative: Take full responsibility for assigned events from concept to completion, proactively addressing challenges and ensuring seamless execution.
• Cross-Functional Collaboration: Work effectively with internal departments, external vendors, and community partners to coordinate logistics and deliver high-quality experiences.
• Professional Conduct: Represent the bank with integrity, professionalism, and courtesy in all interactions, maintaining confidentiality and trust.
• Continuous Improvement: Seek opportunities to enhance event quality, efficiency, and impact through innovation, feedback, and professional development.
• Client-Centered Focus: Prioritize the needs of internal and external stakeholders by creating inclusive, engaging, and memorable event experiences.
• Compliance & Brand Stewardship: Ensure all events adhere to regulatory standards and reflect the bank’s values, image, and service excellence.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
• TECHNOLOGY SKILLS: Email, internet access to venue locations, menus, activities, Teams, Phone. This is a very much conversational role. A lot of Microsoft Teams chats, emails and phone calls to communicate with internal staff and outside vendors.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a dynamic professional office environment with frequent coordination across multiple departments and external vendors. While considerable time is spent at a desk using standard office equipment such as computers, phones, and printers, the role also involves on-site event support and logistical oversight. The noise level is moderate, with ongoing communication and collaboration with internal teams, clients, and service providers.

The Experience Facilitator may be required to lift up to 30 pounds, including event materials, promotional items, and equipment. Travel is a regular component of this role, with occasional visits to market areas across all four states served by the bank. Attendance at offsite events, venue walkthroughs, seminars, and training sessions is expected to ensure seamless execution and alignment with brand standards.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.

BENEFITS

• 401K with company match
• Paid Time Off & Recognized Holidays
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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