Job Description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
Join our Digital Hub in Sofia as our CMS & Digital Operations Manager and play a key role in delivering seamless digital experiences across our global web, app and Costa Express platforms. Working at the heart of our international marketing team, you’ll drive the execution, optimisation and governance of digital content across multiple markets, collaborating closely with product, design and technology teams to bring campaigns to life with pace, precision and consistency. This is an exciting opportunity for a digitally minded operations expert to shape best practice, champion innovation and help elevate the customer experience for one of the world’s most loved coffee brands.
So, why Costa?
We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
• Life, Accident & Disability Insurance
• Healthcare Benefits for you and your dependents
• Preferential rates on a Multisport Card for you and the family
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

To learn more about our Bulgaria hub, our roles, and Costa Coffee, head to our careers site here: https://bit.ly/bulgariahub.
What you’ll do
Being a CMS & Digital Operations Manager is your chance to join our exciting hub in Sofia - which means you will:
• Lead the day-to-day management and optimisation of CMS operations across Costa Coffee’s global web, app and Costa Express platforms, ensuring content is delivered accurately, consistently and at pace.
• Execute and coordinate digital content updates, campaign rollouts and localisation activities across multiple international markets, maintaining strong brand and accessibility standards.
• Partner closely with marketing, product, UX, design and technology teams to deliver seamless digital experiences and support ongoing platform enhancements and CMS improvements.
• Drive digital performance through content optimisation, SEO improvements, QR code tracking, analytics and operational best practice, helping markets maximise engagement and effectiveness.
• Support and enable global market teams through CMS training, governance, onboarding and playbook management, creating scalable processes that deliver operational excellence across the digital estate.
Who you are
It’s your unique ingredients we’re interested in:
• Proven experience managing CMS platforms and digital operations within a fast-paced marketing environment, ideally supporting consumer-facing websites in the retail, hospitality or QSR sector.
• Strong operational and project delivery skills, with the ability to manage multiple campaigns, content updates and priorities across global markets with accuracy and attention to detail.
• Confident collaborating with cross-functional teams including marketing, UX, product, design and technology, with a strong understanding of digital platforms, technical dependencies and CMS governance.
• Data-driven and commercially minded, with experience using analytics and SEO insights to optimise digital content performance, improve engagement and support continuous improvement initiatives.
• An excellent communicator and team player with a global mindset, capable of building strong stakeholder relationships, supporting market enablement and mentoring junior team members in a collaborative environment.
Location – Sofia – Hybrid
The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to UK.
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com