Job Description

Main Tasks

• Work and perform in compliance with company’s regulations and requests.
• Be responsible for on-site installation, maintenance, troubleshooting, and other service activities related to large gantry-type CMM systems (e.g., MMZ, HAM).
• Serve as the technical interface (PM Interface) for project management and scheduling-related topics.
• Deliver basic technical service training (classroom, onsite, online) to service teams and support their skill development.
• Prepare and update training materials and tools as needed.
• Provide timely remote & onsite response and second technical CMM support to ZEISS field service team.
• Travel domestically and internationally to provide technical and project-related support as required.
• Communicate effectively between filed service teams and headquarters function departments (R&D, quality, production).
• Stay updated on new product features and participate in relevant training sessions.
• Collect and report field quality issues; participate in regular quality meetings when required.
• Collaborate with other teams on technical topics and service-related matters.
• Perform other related duties and responsibilities as assigned.

Education

• College degree or above in a relevant industrial or technical field, preferably in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related discipline.
• Fluent in spoken and written English; overseas study or working experience is an advantage.

Experience

• At least 3 year of relevant work experience in technical service or support of industrial or measuring systems.
• Customer or internal training experience is a plus.
• Basic knowledge of automation systems, including system integration, PLCs, sensors, and related industrial technologies.

Other skills

• Ability to work independently as well as collaboratively within a global team environment.
• Effective communication skills with a strong service-oriented mindset.
• Willingness to frequent travel domestically and internationally.
• Strong analytical and problem-solving capabilities, with a hands-on and practical approach to technical issues.

Your ZEISS Recruiting Team