Job Description

PositionTitle:CMDC Service Coordinator

Program/Dept:Concord Mobile Dignity Center

Reports to:Program Manager

ClassificationFull-Time,non-exempt

Compensation:$35.69 + Full Benefits Package

About Us:Caminar is a leading behavioral health organization that supported over 48,000 youth and adults across six counties in Northern California and the San Francisco Bay Area last year. ​

Caminar's mission is to build strength and stability through comprehensive mental health and substance use treatment and wrap-around services delivered through evidence-based, whole-person care. The organization was founded in 1964, and our vision is to be a BEACON of SAFETY, COMPASSION, and FULFILLMENT, supporting all those in our communities who need it most

The Service Coordinator for the Concord Mobile Dignity Center (CMDC) reports directly to the Program Manager and plays a vital role in delivering mobile, community-based services to individuals experiencing homelessness and housing instability.

This position supports weekly CMDC operations by assisting with participant triage, engagement, and coordination of services. Including but not limited to housing navigation. The Service Coordinator serves as a welcoming, professional, and trauma-informed representative of the program while helping participants access hygiene services, housing resources, and community-based support.

The coordinator provides low-level case management services focused on housing stabilization, housing readiness, and linkage to supportive services. Services are delivered both on-site during Mobile Dignity Center operations and through follow-up engagement in the community.

EssentialDuties&Responsibilities:

• Attend and support weekly Concord Mobile Dignity Center operations
• Conduct participant triage and assist with service coordination
• Provide warm, respectful, and trauma-informed engagement
• Deliver low-level case management focused on housing goals and stabilization
• Assist participants with housing readiness, documentation gathering, and referrals
• Connect participants to community resources, including supportive services and benefit programs
• Collaborate with partner agencies to ensure coordinated, wraparound service delivery
• Maintain accurate documentation and case notes in accordance with program requirements
• Participate in team meetings and ongoing program development efforts

Experience, Qualifications, Skills & Abilities:

• I must be passionate about Caminar's mission.
• High school diploma or GED required.
• Demonstrated experience in a program serving homeless individuals strongly preferred.
• Prior experience working with landlords, property managers, property owners, and/or housing developers.
• Knowledge in local communities and resources.
• Excellent computer skills in a Microsoft Windows environment, including email and Internet navigation required. Experience with Homeless Management Information Systems is strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor, and to always represent the organization in a positive manner.
• Must demonstrate an acceptable level of maturity, good judgment, and emotional stability.

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position requires occasional driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
• Must be able to pass post-offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
• Must obtain and maintain First Aid and CPR certification.

• Problemsolving—identifiesandresolvesproblemsinatimelymannerandgathersandanalyzes information skillfully.
• CustomerService—managesdifficultcustomersituations,respondspromptlytocustomerneeds and solicits customer feedback to improve service.
• Oralandwrittencommunication—speaksclearlyandpersuasivelyinpositiveornegativesituations, demonstrates group presentation skills and conducts meetings.Completes written progress notes and other formal communications skillfully and professionally.
• Qualitymanagement—looksforwaystoimproveandpromotequalityanddemonstratesaccuracy and thoroughness.
• Planning/organizing—prioritizesandplansworkactivities,usestimeefficientlyanddevelops realistic action plans.
• Adaptability—adaptstochangesintheworkenvironment,managescompetingdemandsandisable to deal with frequent change, delays or unexpected events.
• Dependability—isconsistentlyatworkandontime,followsinstructions,respondstomanagement direction and solicits feedback to improve performance.
• Safetyandsecurity—activelypromotesandpersonallyobservessafetyandsecurityprocedures and uses equipment and materials properly.
• Mustbeadynamicself-starterwithdemonstratedabilitytoworkindependentlyonspecial projects.

Physical,EnvironmentalandMentalRequirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs.Frequentlyrequiredtoperformmoderatelydifficultmanipulativetaskssuchastyping,writing, etc. Must be able to walk, stand, sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguishnormalsoundswithsomebackgroundnoise,asinansweringthephone,interactingwith residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend a task/function for 20-45 minutes at a time. Frequently required to understand andrelatetospecificideas,severalatatime.Mustbeabletoremembermultipletasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments.Occasionalexposuretotoxinsandpoisonoussubstances,dust,andloudnoises.
• Equipment:Frequentlyrequiredtouseacomputer,phone,andfax machine.

SpecialRequirements:

• Mustbeabletomeetandreceiveacriminalrecordsclearance,asrequiredbyTitleXXII,other licensing regulations, and Caminar practices.
• This position requires frequent driving.A valid California driver license, reliable personal vehicle, currentpersonalautoinsuranceasrequiredbylaw,andanMVRsufficienttoobtainandreasonably maintain insurability under agency auto liability policies are all essential job requirements.
• Mustbeabletopasspostoffer,pre-employmentmedicalanddrugtestsasrequiredunderState Community Care Licensing regulations and/or agency policies.
• Apersonalcellphonewithreliableserviceand,ifapplicable,adataplantouseforbusiness purposes.
• MayberequiredtoobtainandmaintainFirstAidandCPR certification.

We've Got You CoveredMedical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.Life, Long-term Disability, and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents. Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit. 401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!Employee Assistance Program
For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.Caminar is a leader in providing innovative client-oriented behavioral health services and is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team. Please visit our web site at www.caminar.org