Lennox

CMDB and ServiceNow / Architect Lead

Lennox  •  Chennai, IN (Hybrid)  •  22 days ago
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Job Description

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

CMDB Architecture & Ownership

  • Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
  • Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
  • Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.

Driving CMDB Quality – The 3Cs

  • Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
  • Completeness: Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
  • Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.

Adoption & Business Enablement

  • Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
  • Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
  • Ensure the CMDB delivers value beyond being a static data repository.

ServiceNow Platform Architecture & Governance

  • Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
  • Govern integrations, discovery sources, service mapping, and Service Graph connectors.
  • Establish architectural guardrails to ensure platform scalability and maintainability.

Automation & Data Integrity

  • Promote automation for CI discovery, onboarding, updates, reconciliation, and decommissioning.
  • Define clear “source of truth” principles across tools and integrations.

Collaboration & Continuous Improvement

  • Partner with Infrastructure, Applications, Cloud, Security, and Enterprise Architecture teams.
  • Define CMDB operating model, RACI, health reviews, and maturity roadmap.

Continuously improve CMDB quality and usability across the enterprise

Qualifications

Required Qualifications

  • 8–12+ years of experience with ServiceNow, with strong focus on CMDB and CSDM
  • Proven experience driving enterprise‑scale CMDB adoption
  • Strong understanding of ITSM, ITOM, SecOps, and Asset/SAM dependencies
  • Experience working in regulated, audit‑aware, or security‑conscious environments
  • Excellent stakeholder management and communication skills

Preferred Qualifications

  • ServiceNow certifications (CSA, CIS‑ITSM/ITOM, CSDM Practitioner preferred)
  • Experience in large, global, hybrid IT environments
  • Background in infrastructure, operations, or platform architecture
Lennox

About Lennox

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)

The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.

Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Richardson, TX
Year Founded
Unknown
Website
lennoxinternational.com
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