Job Description

Responsibilities & Requirements

The CMA Care Navigator supports patients by coordinating care, facilitating communication among care teams, and addressing barriers to healthcare access. This role ensures accurate documentation, patient education, and timely scheduling to enhance patient outcomes and operational reliability. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent
• completion of an accredited Medical Assistant program is typically required.

Required Work Experience:

• One to two years of experience in a patient-facing clinical or medical office setting.

Required Licenses, Certifications, and Registrations:

• Current Certified Medical Assistant (CMA) credential from an accredited certifying body
• Basic Life Support (BLS) certification within 90 days of hire.

Skills:

• Proficiency with electronic health records (EHR) systems
• strong verbal and written communication
• ability to educate and support patients
• organizational and time management skills
• critical thinking and problem-solving
• ability to work independently and collaboratively
• cultural competency and sensitivity
• knowledge of HIPAA and patient confidentiality standards.

Preferred Qualifications

Preferred Education:

• Associate degree in a health-related field or additional coursework in care coordination or community health.

Preferred Work Experience:

• Experience in care navigation, case management, or working with geriatric or high-risk patient populations.