Job Description

Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.

Reporting to the Cluster Hotel manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure the safety, security and loss control policies and procedures are complied with within the hotel
• Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties.
• Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency.
• Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics.
• Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response.
• Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement.
• Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence.
• Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards.
• Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness.
• Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses.
• Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary.
• Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members.
• Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits and corrective actions related to public health concerns affecting guests and colleagues.
• Oversee Fire Life Safety(FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures.
• Will lead the Health & Safety Committees at both Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications

• • Bachelor's degree in criminal justice, Security Management, or a related field (preferred).
  • Proven experience in security management, preferably within the hospitality industry.
  • Strong leadership skills with the ability to inspire, motivate, and empower teams.
  • Excellent strategic planning and problem-solving abilities.
  • Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols.
  • Exceptional communication, interpersonal, and conflict resolution skills.
  • Certification in security management (e.g., CPP, PSP) is a plus.
  • Willingness to work flexible hours and respond to emergencies as needed

Additional Information

• Frequent sitting and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting