Job Description

This is a unique opportunity to work across three distinctive Hilton properties, including the new Hilton Palm Cove Resort & Spa. You’ll join a collaborative Commercial team, gain exposure to a broad mix of groups and events, and have the opportunity to grow your career with one of the world’s leading hospitality companies.

If you are commercially minded, highly organised and passionate about creating exceptional customer experiences, we would love to hear from you

• Manage group, conference and event enquiries from initial contact through to contracting and operational handover.
• Build strong client relationships and convert enquiries into confirmed business.
• Prepare proposals, contracts, group summaries and detailed Banquet Event Orders.
• Coordinate accommodation, catering, room setup, audiovisual requirements, billing and special requests.
• Support tour series, Asian market and school group business.
• Conduct hotel site inspections and confidently showcase our facilities.
• Maintain accurate booking and customer information across Delphi and Hilton systems.
• Track contracts, deposits, rooming lists and key booking deadlines.
• Work closely with operational departments to ensure all group and event requirements are clearly communicated.
• Identify opportunities to upsell, generate repeat business and maximise revenue across the three hotels.

• Previous experience in hotel sales, groups, events or a similar coordination role is preferred.
• Strong administration, organisation and attention to detail.
• Confident written and verbal communication skills.
• A customer-focused approach with the ability to build strong relationships.
• Ability to manage multiple priorities and meet tight deadlines.
• A proactive, positive attitude and ability to work independently and as part of a team.
• Experience with Delphi, OnQ or similar hotel systems would be advantageous.
• Japanese language skills are highly desirable.