Job Description

Six Senses is looking for a passionate and detail-oriented Cluster Reservations Agent to join our team. This role plays a vital part in ensuring the smooth and efficient handling of all reservations across our properties, delivering personalized service that reflects our brand values of wellness, sustainability, and emotional hospitality.

The ideal candidate combines operational excellence with a genuine passion for guest experience, ensuring every booking reflects the Six Senses philosophy of reconnecting with oneself, others, and the world around us.

Wellness

At Six Senses, wellness is at the heart of everything we do. The Cluster Reservations Agent embraces our holistic wellness philosophy and supports brand initiatives such as Sleep with Six Senses and Grow With Six Senses They actively participate in Mission Wellness activities and promote a balanced, mindful approach in daily interactions with both guests and colleagues.

Sustainability

Sustainability defines our culture and operations. The Cluster Reservations Agent ensures all reservation activities align with Six Senses sustainability standards — including responsible purchasing, waste reduction, and the elimination of single-use plastics. They demonstrate environmental and cultural sensitivity, contributing to a positive impact on both the local community and the planet.

Operational Ownership

The Cluster Reservations Agent is responsible for the accurate and efficient management of all reservations. This includes handling individual and group bookings, processing reports, maintaining guest data, and ensuring that every reservation meets brand and service standards.

They also support the Cluster Reservations Manager in maximizing occupancy and revenue, manage overbooking situations, assist with rate strategies, and communicate professionally with travel partners, guests, and internal departments.

Key Responsibilities

• Process and manage all room reservations efficiently and accurately.
• Handle special requests, group bookings, and room allocations.
• Update and maintain all reservation systems and reports.
• Support the Cluster Reservations Manager in achieving occupancy and rate targets.
• Maintain guest profiles and ensure data accuracy.
• Promote and upsell resort, spa, and dining facilities.
• Ensure service excellence and proactive communication with guests and partners.
• Adhere to Six Senses’ operational, wellness, and sustainability standards.

About You

• Diploma or degree in Hospitality Management or related field.
• Minimum one year of experience in a reservations or similar role within luxury hospitality.
• Excellent organizational and communication skills.
• Strong computer literacy (MS Office, PMS, GDS, CRS).
• Fluent in English; knowledge of the local language is an advantage.
• Passionate about sustainability, wellness, and guest satisfaction.
• Professional, courteous, and collaborative attitude with a proactive mindset.

Join Our Vision

At Six Senses, we inspire people to reconnect — with themselves, with others, and with the world around them. By joining us as a Cluster Reservations Agent, you’ll become part of a global community that celebrates authenticity, care, and innovation while making a meaningful contribution to the planet and our guests’ wellbeing.

Cluster Offices are located in the San Babila area, in the heart of Milan.

Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.