Job Description

We are seeking an experienced Reservation Manager to lead the reservation teams for Courtyard by Marriott Nagoya and Four Points by Sheraton Nagoya, Chubu International Airport.

This role offers a rare opportunity to work across two distinct Marriott International managed brands—an ideal environment to broaden your expertise and elevate your career within a global hospitality organization.

If you are looking for a dynamic, career-enhancing challenge, we encourage you to apply.

**Please note: While your primary work location will be Courtyard by Marriott Nagoya, occasional assignments at Four Points by Sheraton Nagoya may be required based on business needs.

Employment Type

Full-time

Work Locations

This is a cluster role overseeing both properties.

<Primary Location>

Courtyard by Marriott Nagoya

1-17-6 Sakae, Naka-ku, Nagoya, Aichi

**Cluster Coverage

Four Points by Sheraton Nagoya, Chubu International Airport

4-10-5 Centrair, Tokoname, Aichi

Key Responsibilities

As the Reservation Manager for both hotels, you will oversee all reservation operations and ensure the team delivers accuracy, efficiency, and exceptional guest service. Responsibilities include:

• Driving performance by optimizing room reservations to maximize occupancy, ADR, and RevPAR
• Managing inventory and rate strategy across domestic and international OTAs (Rakuten, Ikyu, Booking.com, Expedia, etc.)
• Leading, coaching, and scheduling the reservations team
• Communicating professionally with guests, travel agencies, and external partners
• Overseeing daily operations of the PMS and channel manager systems
• Handling cancellations, overbooking situations, and risk mitigation
• Partnering closely with the Front Office, Sales & Marketing, and other key departments

Qualifications

<Required>

• Minimum 5 years of hands-on hotel reservation experience (any brand/segment welcomed)
• Strong knowledge of OTA platforms, PMS operations, and other reservation-related systems
• Business-level proficiency in Japanese
• Previous supervisory or team management experience at Assistant Manager level or above

<Preferred>

• Conversational-level English (fluency not mandatory) or above
• Working knowledge of OPERA, regardless of the department you currently or previously worked with
• Management experience within the hospitality industry

Ideal Candidate Profile

• Able to anticipate demand trends and risks, and collaborate proactively with internal and external stakeholders
• Flexible and confident in making sound decisions in a fast-paced environment
• Strong analytical thinker with the ability to build data-driven strategies
• A natural leader who can motivate, guide, and develop team members

Working Hours

Shift-based; 8 hours of work + 1 hour break

**Primarily daytime shifts (no night shifts)

Leave & Time Off

• 111 days-off per year
• Paid annual leave
• Paid sick leave (5 days per year)
• Paid birthday leave (1 day per year)
• Paid special leave (weddings, funerals, etc.)
• Maternity, childcare, and nursing care leave

Salary & Bonus

• Merit Increase (March)
• Annual performance bonus (March) **2025 actual: average 2.7 months

Benefits

• Full social insurance coverage
• Full commuting allowance (up to ¥50,000/month)
• Employee cafeteria available (300yen per meal)
• Marriott Explore Rate & employee discount program (Stay & F&B privileges)
• Corporate Defined Contribution Pension Plan (401k)
• Annual health check-up
• Company events such as staff parties
• Extensive training programs, including digital learning

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.