Job Description

Key Responsibilities

Business & Sales Performance

• Drive achievement of sales, budget, and profitability targets across the assigned stores.
• Monitor key retail KPIs including Sales, ATV, UPT, Conversion, Productivity and Shrinkage.
• Review store performance regularly and identify opportunities to improve business results.
• Work closely with Store Managers to develop and implement action plans for underperforming stores.
• Understand market trends, competition, customer behaviour, and business opportunities within the cluster.

Store Operations

• Ensure all stores maintain company operational standards and SOPs.
• Conduct regular store visits and review overall store performance.
• Ensure effective implementation of promotions, campaigns, launches, and business initiatives.
• Monitor stock availability, inventory management, shrinkage, and store productivity.
• Ensure stores are prepared for audits and all compliance requirements are followed.

People Management

• Lead, coach, and develop Store Managers and their teams.
• Ensure appropriate manpower planning and deployment across the cluster.
• Identify high-potential employees and support succession and development plans.
• Review employee performance and ensure timely completion of performance management processes.
• Partner with HR on recruitment, employee engagement, retention, attendance, disciplinary matters, and other people-related requirements.
• Build a strong performance culture while maintaining employee engagement across stores.

Customer Experience

• Ensure consistent delivery of excellent customer service across all stores.
• Monitor customer feedback and ensure concerns are addressed appropriately.
• Coach store teams on improving customer experience and service standards.

Visual Merchandising & Commercial Standards

• Ensure stores follow required Visual Merchandising and brand standards.
• Partner with VM and Commercial teams to ensure timely execution of campaigns and seasonal changes.
• Ensure stores maintain high standards of presentation, housekeeping, and merchandise availability.

Compliance & Governance

• Ensure adherence to company policies, SOPs, health & safety requirements, and local regulations.
• Monitor cash controls, stock processes, audit requirements, and loss prevention measures.
• Take timely corrective action on operational or compliance gaps.

Key Skills & Competencies

• Strong retail business and commercial understanding.
• Multi-store operations management.
• Strong understanding of retail KPIs and financial performance.
• People leadership and team development.
• Analytical and problem-solving skills.
• Customer-focused mindset.
• Strong communication and stakeholder management.
• Ability to work in a fast-paced retail environment.
• Strong planning, execution, and decision-making skills.
• Ability to travel regularly across stores within the assigned cluster.

Key Responsibilities

Business & Sales Performance

• Drive achievement of sales, budget, and profitability targets across the assigned stores.
• Monitor key retail KPIs including Sales, ATV, UPT, Conversion, Productivity and Shrinkage.
• Review store performance regularly and identify opportunities to improve business results.
• Work closely with Store Managers to develop and implement action plans for underperforming stores.
• Understand market trends, competition, customer behaviour, and business opportunities within the cluster.

Store Operations

• Ensure all stores maintain company operational standards and SOPs.
• Conduct regular store visits and review overall store performance.
• Ensure effective implementation of promotions, campaigns, launches, and business initiatives.
• Monitor stock availability, inventory management, shrinkage, and store productivity.
• Ensure stores are prepared for audits and all compliance requirements are followed.

People Management

• Lead, coach, and develop Store Managers and their teams.
• Ensure appropriate manpower planning and deployment across the cluster.
• Identify high-potential employees and support succession and development plans.
• Review employee performance and ensure timely completion of performance management processes.
• Partner with HR on recruitment, employee engagement, retention, attendance, disciplinary matters, and other people-related requirements.
• Build a strong performance culture while maintaining employee engagement across stores.

Customer Experience

• Ensure consistent delivery of excellent customer service across all stores.
• Monitor customer feedback and ensure concerns are addressed appropriately.
• Coach store teams on improving customer experience and service standards.

Visual Merchandising & Commercial Standards

• Ensure stores follow required Visual Merchandising and brand standards.
• Partner with VM and Commercial teams to ensure timely execution of campaigns and seasonal changes.
• Ensure stores maintain high standards of presentation, housekeeping, and merchandise availability.

Compliance & Governance

• Ensure adherence to company policies, SOPs, health & safety requirements, and local regulations.
• Monitor cash controls, stock processes, audit requirements, and loss prevention measures.
• Take timely corrective action on operational or compliance gaps.

Key Skills & Competencies

• Strong retail business and commercial understanding.
• Multi-store operations management.
• Strong understanding of retail KPIs and financial performance.
• People leadership and team development.
• Analytical and problem-solving skills.
• Customer-focused mindset.
• Strong communication and stakeholder management.
• Ability to work in a fast-paced retail environment.
• Strong planning, execution, and decision-making skills.
• Ability to travel regularly across stores within the assigned cluster.

Qualification & Experience

• Bachelor’s degree or equivalent qualification preferred.
• 5–8 years of retail experience, with experience managing teams and store operations.
• Previous experience handling multiple stores or a large-format retail operation preferred.
• Strong knowledge of retail operations, sales performance, people management, and customer service.
• Experience within fashion/apparel retail will be an advantage.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.