Job Description

ABOUT US:

Townhouse
was created with a single goal: to disrupt and reinvent the global nail salon
industry. We are the fastest growing beauty brand in the UK and are driven by a
passionate and disruptive team in achieving our mission.

We’ve
brought together a world class team from a wide range of industries. And as
we’re growing extremely fast, we need brilliant people (like you!) - to join us
on our journey and help us deliver our goal.

ABOUT THE ROLE:

We’re
looking for an Area Manager to oversee 2 salon locations in Los Angeles,
building a high-performing, profitable cluster and driving the development of
your people and demonstrating high operational standards.

This is a
hands‑on, commercially driven role where you’ll combine data‑led decision
making with strong people leadership to build a high‑performing, profitable
cluster. You will be accountable for driving revenue,
team performance, recruitment, and ensuring an exceptional guest experience is
delivered.

This is a
field-based role, ideal for an empowering leader who is results-oriented leader,
people focused and strives for operational excellence. With expansion into the
US a key strategic focus for the future of Townhouse, this role plays a pivotal
part in shaping Townhouse’s global presence, ensuring our salons consistently
set the benchmark for treatment quality, service and operational excellence.

KEY RESPONSIBILITIES

Commercial

• ·Fully accountable for revenue
  and EBITDA performance of a two-salon cluster, delivering and exceeding budget.
• ·Identify
  and create revenue opportunities through effective diary management, reviewing
  utilisation and product sales growth.
• ·Drive membership growth, local
  store marketing initiatives and community partnerships to build recurring and
  incremental revenue.

People

• ·Lead, coach and develop Salon
  Managers and teams to deliver high performance, strong engagement and
  best‑in‑class standards.
• ·Own end-to-end recruitment in
  your market, ensuring proactive talent pipelines and the headcount needed to
  support growth.
• ·Build a strong succession
  pipeline, through Talent Mapping and consistent training. Address underperformance
  effectively to maintain a high-performing culture.

Customer

• ·Own the full guest experience,
  maintaining +4.8 ratings across Zenoti, Google and Yelp.
• ·Analyse guest feedback trends to
  drive continuous improvements and resolve escalated feedback efficiently.
• ·Ensure flawless execution of
  service protocols and a consistent luxury experience across the cluster.

Operations

• ·Ensure operational excellence
  across both salons, including diary optimisation, labour, compliance, and
  brand-standard execution.
• ·Maintain a high standard of
  treatment quality, salon presentation and health & safety standards through
  regular site visits.
• ·Support franchise operations
  locally, showcasing Company Controlled salons as the benchmark for Townhouse standards
  and expectations.

ABOUT YOU

• Proven experience in
  multi - site management, all backgrounds welcome.
• · Have strong commercial awareness,
  knowledge and understanding of the wider beauty industry.
• Strong leadership
  and team management skills, with a comprehensive understanding for HR
  process and procedures.
• · Demonstrate an ability to drive high levels of
  customer satisfaction and experience
• Knowledge of health
  and safety, compliance and operations procedures in a retail/hospitality
  environment.
• Previous experience
  in luxury nail care is a plus, but not essential.

LOCATION

This role
will be Los Angeles based, with national and international flexibility required
subject to business needs. Your
time will be hybrid split between your salon sites and working from home.
– Pete to confirm what this looks like.

EMPLOYEE BENEFITS – Amend to reflect US.

• Private healthcare and wellness support – Access to private healthcare, virtual
  GP appointments, and private hospital treatments.
• Shopping discounts –
  Save money with a wide range of discounts on top brands.
• Birthday treat – Celebrate your
  birthday with a treat on us!
• Social budget – Monthly team socials
  or office treats, agreed with your manager.
• Holiday on us – Earn an extra day of
  annual leave for every full year with us (up to 5 extra days).
• Employee discount –
  Heavily discounted treatments for when you need a little pampering.
• Emergency cash advance –
  Interest-free advance of up to £50 per worked day in the month.

EQUAL OPPORTUNITIES

We’re proud
to be an inclusive employer. We welcome applications from all backgrounds and
are committed to creating a diverse, supportive, and empowering workplace.