Job Description

Job Title: Cluster Manager - Loan Against PropertyLocation Chennai
We are seeking a dynamic and experienced Cluster Manager to oversee our Loan Against Property (LAP) product division, responsible for managing a cluster of 5 branches. The ideal candidate will possess strong leadership skills, in-depth knowledge of LAP products, and a proven track record in team management.
Responsibilities

• Strategic Leadership: Provide strategic direction and leadership to achieve LAP business targets within the assigned cluster.
• Branch Management: Oversee the operations of 5 branches within the cluster, ensuring compliance with company policies, procedures, and regulatory requirements.
• Team Management: Lead and motivate a team of branch managers and loan officers to achieve sales targets and maintain high levels of customer satisfaction.
• Performance Monitoring: Regularly monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions as necessary.
• Product Development: Collaborate with the product development team to identify opportunities for product enhancements and develop strategies to increase LAP product penetration within the market.
• Risk Management: Ensure adherence to risk management policies and procedures, conduct periodic risk assessments, and implement controls to mitigate risks associated with LAP lending.
• Market Intelligence: Stay abreast of market trends, competitor activities, and regulatory changes affecting LAP products, and incorporate relevant insights into business strategies.
• Customer Relationship Management: Foster strong relationships with key customers, intermediaries, and stakeholders to enhance business opportunities and maintain a competitive edge.
• Training and Development: Identifying reportees for necessary training to groom their product knowledge, sales skills, and customer service capabilities.
• Budgeting and Cost Control: Develop and manage budgets for the cluster, ensuring optimal utilization of resources and cost-effective operations.
• Reporting: Prepare and present regular reports on branch performance, sales activities, market trends, and other relevant metrics to senior management.

Requirements

Minimum Bachelor's degree Must be completed.

Minimum 3 years of experience in lending business and with LAP product preferred.

Proven track record in team management and achieving sales targets.

Sound understanding of LAP underwriting principles, credit risk assessment, and regulatory compliance.

Strong leadership, communication, and interpersonal skills.

Analytical mindset with the ability to interpret data and make informed business decisions.

Oversee the operations of 5 branches within the cluster, ensuring compliance with company policies, procedures, and regulatory requirements.

Ability to thrive in a fast-paced and target-driven environment.

Knowledge of local market dynamics and customer preferences.