Job Description

About L'Occitane en Provence:

L’Occitane en Provence is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France with an emphasis on ethical and socially responsible processes that has been practiced since the company was founded in 1976.

L’Occitane values authenticity, respect, continuous improvement and these values are why L’Occitane now boasts over 2,200 boutiques worldwide.

Building a more diverse and inclusive organisational culture is one of the ways we cultivate change. This involves building an inclusive workplace that makes our people feel safe from any sort of discrimination or harassment respected and valued for who they are as individuals.

About the role:

We have an exciting opportunity for a motivated and experienced Cluster Manager to lead and inspire some of our top performing Brisbane Boutiques.

Working in partnership with the Boutique Managers and Regional Manager, the successful candidate will support the operations and strategic development of our boutiques.

The successful applicant will have strong managerial skills and the ability to effectively run the boutique’s daily operations. They will also bring VIP, eventing, and clienteling experience, particularly in skincare, along with the passion needed to inspire teams to achieve set KPIs and budgets.

Responsibilities:

• Oversee all aspects of operations across three boutiques

• Ensure the highest level of service is delivered to guests, measured against set objectives

• Inspire, coach, and motivate boutique managers and their teams to consistently achieve sales targets and KPIs

• Monitor and analyse sales performance, KPIs, and operational metrics across all boutiques, providing actionable insights and regular reports to drive business growth

• Uphold brand standards and ensure a seamless, guest-first experience across all locations

• Oversee visual merchandising, stock management, and operational consistency across the cluster

• Lead and foster a positive, collaborative, and high-performing culture across all boutiques

About You:

• Minimum of 3 - 5 years retail management experience

• Inspire, coach, and motivate boutique managers and the teams to consistently achieve sales targets and KPIs

• Monitor and analyse sales performance, KPIs, and operational metrics across all boutiques, providing actionable insights and regular reports to drive business growth

• Demonstrated experience with managing across multiple boutiques is desirable

• Ability to achieve and exceed targets and set objectives at a boutique level and across the region

• Strong team player with the ability to motivate and inspire a team

• Team management and team development experience– the ability to lead and coach teams to success

What's in it for you?

• A competitive salary package including generous team discounts, product allowances & incentives

• A feedback rich culture that supports openness and transparency.

• A company that focuses on training, development and internal career progression

• Being part of a B Corp certified company committed to sustainability through refillable innovations and zero-plastic-waste product development!

• Offering extra paid days off for special occasions, along with milestone gifts and a ton of rewards!

• Access to our free EAP and fortnightly mental health magazines for tips on wellness

If you would like to learn more about us, please visit loccitane.com.au to find out more!

We are committed to Justice, Equity, Diversity, and Inclusion (JEDI), actively fostering an environment where all candidates are valued, respected, and provided equitable opportunities to thrive, regardless of background or identity.