Job Description

We are on the lookout for a dynamic Human Resources Business Partner to inspire and lead across our cluster!

Join the excitement and become part of a unique cluster role across three distinctive IHG hotels, with Kimpton Fitzroy Hotel in London as your main base and regular travel across Canary Riverside Plaza London, Vignette Collection and The Palace Hotel, Southend-on-Sea.

This is an exciting opportunity to support a varied and evolving hotel cluster, each with its own distinctive personality. Canary Riverside Plaza London, Vignette Collection will join the IHG portfolio in Summer 2026, marking the brand’s first property in London, set in Canary Wharf with views across the River Thames and London skyline. The Palace Hotel, Southend-on-Sea is preparing for its future transition to Garner, bringing a fresh, purposefully different hospitality experience designed for guests who are in love with life, not luxury. Kimpton Fitzroy Hotel, located in the heart of Bloomsbury, is a London hotel like no other, home to Fitz’s Russell Sq., where opulent spaces, classic British dishes, crafted cocktails and heartfelt hospitality come together to create memorable guest experiences.

As a Human Resources Business Partner, your day-to-day will be driven by our guests' needs; however, you can expect to cover the following duties and responsibilities (not all encompassing):

• Partnering with General Managers and department leaders across the cluster to provide proactive HR support and guidance.
• Leading employee relations activity, including absence management, performance management, disciplinary and grievance processes, while ensuring compliance with employment legislation and company policies.
• Supporting recruitment, onboarding, talent development and succession planning to attract, retain and develop great people across all hotels.
• Driving colleague engagement, learning and development initiatives to create positive, inclusive and high-performing cultures.
• Using people data and insights to identify trends, support decision-making and improve business performance.
• Building strong relationships across each hotel and the wider HR function, supporting change initiatives and helping deliver key business objectives across the cluster.

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has….

• Previous experience in a senior generalist HR role, ideally within hospitality, retail or another fast-paced customer-focused environment.

• Strong employee relations knowledge and understanding of UK employment legislation.

• Excellent communication and stakeholder management skills, with the confidence to build relationships across multiple properties.

• The ability to balance multiple priorities and work effectively across a busy cluster environment.

• Experience using HR systems and Microsoft Office applications.

• CIPD qualification, or working towards one, would be advantageous but is not essential.

• Overall, we are looking for an experienced generalist who is passionate about people and looking to take the next step in their career!

• Please note, this is a 18-month fixed-term role.

Joining our team means becoming part of a hotel company that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing –employee assistance programme available 24/7 and much more!

If you are looking to join a hotel company where you can be your authentic self, create meaningful connections and be part of an exciting cluster supporting three distinctive IHG hotels, click apply today!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?