At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people.
We are seeking a Group Reservations Agent (Cluster) to support AC Hotel Marriott Southbank and Melbourne Marriott Docklands Hotels in a Full Time role.
What you will do
Reporting directly to the Reservations Manager, we are looking for an experienced and dynamic Reservations Agent. Responsibilities include but are not limited to:
Handling and processing reservations and inquiries from all booking channels
Pre-arrival check to ensure guest history is linked and relevant booking information is updated.
Action room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations.
Follow up on No-Shows and late cancelations and process charges appropriately
Analyse and update all guest requests that are tailored to their requirements
Assist and coordinate guest bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new customers to enable future bookings
Liase with other like-minded departments to deliver service excellence with each customer experience
Complete reservation administration tasks and offer general support to the team
Close communication with relevant teams to ensure every guest has a smooth arrival experience. To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
To have extensive knowledge of all hotel services and facilities to be ready to answer questions from in-house and outside guests
What we are looking for
Previous experience in a Reservations role
Previous experience in hospitality or hotel environment
Knowledge of the Opera PMS system
Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
Exceptional attention to detail
Excellent verbal and written communication skills and interpersonal skills
Ability to multitask and work productively in a busy environment
Perks, Rewards, Motivations
Discounts on hotel rooms including all properties within the Marriott International group
Discounts on food & beverage across all our hotels
The best hotel training opportunities by Marriott International
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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