Job Description

Job Title: Clubhouse Generalist

Job Status: Full-time

Job Summary:Under general supervision, uses motivational and organizational skills obtained through experience and training to provide a range of non-clinical rehabilitation services to adults with mental illness with the goal of assisting Clubhouse members in living independent, vocationally meaningful and socially satisfying lives. Possesses an energetic and upbeat attitude and is able to assess a person’s strengths and challenges, while remaining alert and non-reactive in an environment with many interruptions and distractions. Must complete work with members, not for members. Will work with assigned program participants, following established procedures to perform routine tasks. Central to this role is the active engagement of Clubhouse members in all aspects of Clubhouse operations. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

Essential Duties and Responsibilities:

• Engage Clubhouse members in active participation in task planning and completion to increase vocational and social self-sufficiency
• Engage Clubhouse members in co-coordinated activities including “work time” tasks, participatory goal setting with a focus on establishing, assessing and tracking vocational, educational, housing and socialization goals and tracking the progress towards those goals
• Plan and coordinate work tasks with small and large groups by facilitating committees including, but not limited to: GED, Computer Skills, Newsletter, Education, Employment, Culinary, Billing and Housing
• Develop, implement, and evaluate activities, ensuring participation and compliance in accordance with the program’s objective and policies
• Assist member in finding appropriate transportation
• Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency’s quality assurance plan
• Establish and maintain effective relationships with Clubhouse members
• Assist program participants in developing effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
• Provide in-house support for members as needed including Medicaid sign up, referrals for phones, medication management and coordination of care
• Develop and maintain relationships with existing and potential employers for Clubhouse member’s transitional employment programs
• Provide training and coverage on transitional employment job placements
• Participate in ongoing recruitment activities for new Clubhouse members by creating educational/program marketing materials, conducting outreach and information sessions, etc.
• Maintains organization’s confidentiality measures to protect clients’ privacy
• Resolve most questions and problems and refer new or unusual issues to a higher level
• Provide coverage on a rotating basis for evening, weekend and holiday social activities
• May provide transportation as assigned
• May communicate and interact with external program funders, partners and advisory board members and attend grant related meetings or participate in training sessions as required
• May provide translation services as needed
• Follow all applicable local, state and federal laws, organizational policies, policies and procedures from funding sources and standards from accreditors including Clubhouse International and the Commission on Accreditation of Rehabilitation Facilities (CARF), among others
• Operate standard office equipment, standard kitchen equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• HIPAA regulations based on assigned functional area

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Understand that recovery for people with mental illness is possible and believe in the power of community
• Utilize and document in an EMR system
• Work as part of a team as well as independently in an upbeat and dynamic environment
• Maintain a positive, energetic attitude in high-pressure situations
• Easily build rapport with individuals from diverse backgrounds, while maintaining focus in a dynamic environment
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Speak and write in English
• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Partner with other functional areas to accomplish objectives
• Maintain confidentiality of agency and client information

Educational/Previous Experience Requirements:

• Minimum Degree Required:
• Bachelor’s degree
• Required Disciplines:
• Vocational Rehabilitation, Social Work, Humanities or related field or field approved by Human Resources

~and~

• At least 1 year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources
• If employee will be assigned to drive: At least 1 year of professional driver experience operating a class C motor vehicle or any equivalent combination of experience, education, and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None
• SST Licensed Baccalaureate Social Worker (LBSW) preferred
• If assigned driving: must possess a valid state chauffeur’s license free of any outstanding violations

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel required, may travel out of state when required

Working Environment: Climate controlled office