Job Description

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As the key employee liaisons between the client and KWPM services & internal support staff, the Clubhouse Director must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.

The Clubhouse Director will provide direction and support to support staff in the day-to- day operations.

• Acts in the capacity of General Manager in his or her absence
• Responsible for the review and approval of appropriate scheduling of the department.
• Manage the payroll and labor cost of department.
• Motivates the staff and establishes a productive and positive work environment
• Coordinates with the GM on the operating procedures of the department and evaluates these operations on a regular basis.
• Acts as a Liaison to committees as appointed by the General Manager
• Works with GM on developing and implementing strategies to increase revenues and improve services
• Supports line level staff and supervisors in a hands-on manner daily
• Provides site-level orientation of new direct reports within the department.
• Handles member complaints and special requests thoroughly and updates General Manager
• Maintains high-level of member satisfaction and member/employee safety.
• Demonstrates a commitment to serving the members and takes initiative to speak to all members

Other Accountabilities

• Work with the General Manager on the planning of budgets, payroll projections and expense budgeting
• Responsible for making GM aware of safety issues and addressing each issue promptly

Work Environment

This position will be located at a property that has a restaurant on premise. The noise level is typical of an outdoor restaurant/bar. Position will be indoors and outdoors and exposed to the weather. Ability to work in outdoor conditions of rain, cold, heat and humidity is a requirement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a full-time exempt position. Days, nights, holidays and weekends are expected, and hours of work will be determined based on the business needs of the property.

Travel

Minimal travel will be required for this position. Travel will be to attend meetings and trainings at an off-site location, generally within the South Florida region.

Required Education and Experience

• Prior experience in a related position; a minimum of 2 years’ experience
• Must have experience in managing employees and vendors
• Working knowledge of computer and associated programs; MS Office Suite
• Ability to multi-task, set, and manage priorities
• Excellent communication skills
• Undergraduate Degree and/or Work Equivalent

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.