Job Description

Rapha launched in 2004 to redefine cycling apparel. Today, progressive design and storytelling has built a global movement.

At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through our Rapha Cycling Club (RCC).

1. Role Overview

As a Clubhouse Assistant at Rapha, you are a versatile ambassador who delivers a seamless customer experience across both retail and cafe spaces, ensuring every visitor is engaged, supported, and inspired by the Rapha brand.

2. Accountabilities (What the role delivers)

• Act as the face of the Clubhouse, transitioning seamlessly between the retail floor and the cafe to provide consistent, world-class service and menu recommendations.

• Drive commercial results by using expert product knowledge to uncover customer needs and present the perfect technical apparel or lifestyle solutions.

• Support the Community Lead in the execution of Clubhouse rides and events, helping to build a friendly environment where the sport and culture of cycling are celebrated.

• Maintain the highest levels of visual merchandising and housekeeping while supporting cafe prep and back-of-house needs to ensure a premium brand presentation at all times.

3. Behaviours (How the role delivers)

• You share your Love the Sport by being genuinely curious about every visitor’s riding journey. You get close to our customers, using your passion to guide them through our product and café offerings with authentic and technical expertise.

• You Think for Yourself by being a self-starter who doesn’t wait to be told what to do. You take ownership of your zone, whether that’s perfecting a VM display, prepping the café, or organizing the back-of-house, to ensure the Clubhouse is always race-ready.

• You know how to Suffer. You bring a resilient, can-do attitude to every shift, even when the Clubhouse is at its busiest. You embrace the hard work behind the scenes, viewing every challenge as a chance to grow and improve your skills.

• You Inspire Others through your energy and teamwork. You lead by example by being reliable, assuming good intent in every interaction, and proactively supporting your teammates to ensure the whole Clubhouse maintains its momentum.
  

4. Key Skills

• Excellent customer service skills

• The ability to be agile and prioritize tasks in a fast-paced environment that shifts between retail, hospitality, and event support.

• Exceptional communication skills with a personable, engaging, and approachable demeanor.

• A genuine interest in the Rapha brand and the cycling community, with the drive to live out the core values
  

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• Monthly social events and social away days

• We offer all our employees a 50% apparel discount and a discount for family and friends

• An annual clothing allowance

• Free membership to the Rapha Cycling Club

• Company Pension Scheme

• Enhanced Parental Leave

• Mental health support with MyndUp

• Industry discounts on brands such as Patagonia, Osprey & Wahoo

• Bike racing expenses up to £35 per race entry

• A company bonus scheme