Rapha

Clubhouse Assistant Singapore (Part-time)

Rapha  •  Singapore, SG (Onsite)  •  2 days ago
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Job Description

Founded in 2004, Rapha exists to inspire a life by bike. We believe that it’s never just a ride and cycling has the power to improve people’s lives. We are determined to change cycling and open it up to more people so that they too can discover the joys of riding a bike.

Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and espresso. As well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.

The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer service across both the retail and café spaces within the Clubhouse. You will be the first person any visitor to the Clubhouse will meet, welcoming each person through the doors with a smile, engaging with customers to uncover and cater to all their needs. Through conversation, and by using your Rapha product knowledge and retail experience, you will provide the perfect Clubhouse experience.

The Role

Key Responsibilities:

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
  • Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
  • Provide expert Rapha product knowledge
  • Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values.
  • Maintain the highest Visual Merchandising and House-keeping standards
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Support the team and work together to create an inspiring and positive working environment

The Candidate

The ideal Clubhouse Assistant will have the following skills and qualities:

  • Enthusiasm and interest in our Clubhouse visitors
  • Passionate about building meaningful relationships
  • Driven to deliver legendary customer experiences
  • Keen to exceed expectations
  • Personable and friendly – a good communicator that is approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Motivated to learn about the Rapha Brand
  • Ability to be flexible and agile to meet business needs
  • Interested in active sports is desirable
  • An interest in coffee/barista training would also be an advantage

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

  • Monthly social events and social away days
  • We offer all our employees a 50% apparel discount and a discount for family and friends
  • An annual clothing allowance
  • Free membership to the Rapha Cycling Club
  • Company Pension Scheme
  • Enhanced Parental Leave
  • Generous Bonus Scheme
Rapha

About Rapha

Founded by Simon Mottram in London in 2004, Rapha makes the world’s finest cycling clothing. For 15 years, our products have redefined comfort, performance, and style for cyclists from absolute beginners through to WorldTour professionals.

Born from a love of the sport, Rapha regularly organises and sponsors unique rides and events. The Rapha Cycling Club was founded in 2015 to bring cyclists together, and today there are already more than 17,000 members worldwide. Our 21 Clubhouses across Europe, North America and Asia have become hubs for RCC members and local cyclists, offering a café space and stocking the latest products.

Rapha is proud to have worked with the sport's best athletes from its earliest days. First, as title sponsor to the British UCI Continental team Rapha-Condor from 2005 to 2012, then as clothing supplier to Team Sky from 2012 to 2016. We continue to work at the top tiers of professional cycling with the women’s UCI WorldTour team CANYON//SRAM since 2016, and, after publishing a two-year study on the state of the sport titled the Rapha Roadmap, we have returned to the men’s WorldTour with EF Education First Pro Cycling from 2019.

Industry
Fashion & Apparel
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
2004
Website
rapha.cc
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