Job Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

An exciting opportunity awaits a passionate, guest-focused hospitality professional to join our Club Sofitel team.

As a Club Sofitel Attendant, you will create memorable luxury experiences by delivering personalised, intuitive service to our valued guests. Acting as their dedicated point of contact throughout their stay, you will ensure every interaction reflects the warmth, sophistication, and exceptional service synonymous with the Sofitel brand.

With a polished and professional approach, you will seamlessly combine Front Office and Food & Beverage responsibilities, anticipating guest needs and exceeding expectations at every opportunity.

To succeed in this highly sought-after role, you will possess exceptional attention to detail, outstanding communication skills, and previous experience within a premium hospitality environment.

Key Responsibilities

• Develop and maintain a comprehensive knowledge of hotel facilities, services, and current promotions to confidently assist guests.
• Deliver warm, personalised, and efficient service, responding promptly to guest requests while consistently exceeding expectations.
• Prepare and serve premium food and beverage offerings in accordance with Sofitel's luxury service standards.
• Ensure Responsible Service of Alcohol (RSA) compliance and adhere to all relevant Victorian legislation.
• Monitor and maintain Club Sofitel food and beverage inventory, ensuring stock levels meet current and anticipated occupancy requirements.
• Complete guest check-in and check-out procedures efficiently while maintaining the highest standards of professionalism and accuracy.
• Update guest profiles, manage guest accounts, and ensure all charges are accurately posted throughout the guest journey.

Qualifications

• Previous experience in a luxury hotel, premium hospitality venue, or customer service environment, ideally with exposure to both Front Office and Food & Beverage operations.
• A genuine passion for delivering exceptional guest experiences with a proactive, service-focused approach.
• Excellent communication and interpersonal skills
• Strong organisational skills and exceptional attention to detail, with the ability to multitask in a fast-paced environment.
• A current Victorian RSA

Additional Information

Benefits and Perks:

Sofitel Melbourne On Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels